Walk-in | US Voice Process Executive

Cogenthub; Kolkata District; On-site; INR 240,000 - 360,000; Full time

Job summary

Cogenthub in Kolkata is seeking US Voice Process Executives for mortgage lead generation. You will handle mortgage survey forms, verify leads on calls, and pass qualified leads to the US Sales Team with accuracy and professionalism.

Ideal candidates have about 1.5 years of experience in U.S. voice or international BPO, excellent English, strong listening and probing skills, and readiness for night shifts while hitting targets.

Qualifications

• 1.52 years of experience in US voice / international BPO, lead generation, telesales, or telecalling.
• Excellent spoken English and strong communication.
• Comfortable speaking with US-based customers.
• Strong listening, probing, and lead qualification skills.

Responsibilities

• Process and review mortgage survey forms and lead information.
• Make outbound calls to US-based prospects.
• Verify lead details and understand customer requirements.
• Qualify leads based on defined criteria.
• Update and maintain lead information in the CRM/system.
• Process and hand over qualified leads to the US Sales Team.
• Handle basic queries and objections professionally.
• Achieve assigned calling and lead-processing targets.

Skills

Excellent spoken English

Good communication

Lead qualification

Listening skills

Probing skills

Night shift readiness

Target-oriented

Mortgage/financial services knowledge

CRM knowledge

Tools

CRM systems

Job description

Role & responsibilities

We are looking for US Voice Process Executives for our Mortgage Lead Generation team. Candidates will work on mortgage survey forms received from U.S. prospects, verify and qualify the leads over calls, and process qualified leads for the U.S. Sales Team.

• Process and review mortgage survey forms and lead information.
• Make outbound calls to U.S.-based prospects.
• Verify lead details and understand customer requirements.
• Qualify leads based on the defined criteria.
• Update and maintain accurate lead information in the CRM/system.
• Process and hand over qualified leads to the U.S. Sales Team.
• Handle basic queries and objections professionally.
• Achieve assigned calling and lead-processing targets.

Preferred candidate profile

• 1.52 years of experience in U.S. voice, international BPO, lead generation, telesales, or telecalling.
• Excellent spoken English and good communication skills.
• Comfortable speaking with U.S.-based customers.
• Strong listening, probing, and lead-qualification skills.
• Target-oriented and comfortable working night shifts.
• Mortgage/financial services experience will be an added advantage.