Walk-in | US Banking

Expert Staffing Solutions New Delhi; Greater Noida; On-site; INR 540,000 - 900,000; Full time

Job summary

Expert Staffing Solutions New Delhi is hiring for a US Mortgage Voice Process role in Noida. The job involves handling inbound/outbound calls with US customers, providing mortgage information, and ensuring compliance with process guidelines.

Candidates must have hands-on international voice/customer interaction experience and strong spoken English. This is a voice-based role requiring professional communication, accurate documentation, and the ability to work in rotational/night shifts.

Qualifications

• Experience in International Banking Voice Process or US Mortgage Voice Process.
• Hands-on international voice/customer interaction experience.
• Strong spoken English and customer-handling skills.

Responsibilities

• Handle inbound/outbound calls with US customers regarding mortgage queries.
• Communicate professionally with customers over the phone.
• Understand requirements and provide information per process guidelines.
• Resolve queries and provide appropriate assistance within timelines.
• Maintain excellent customer service and positive experience.
• Follow process guidelines, quality standards, and call-handling procedures.
• Document interactions accurately in the system.
• Meet targets for quality, productivity, AHT, attendance and CSAT.
• Coordinate with internal teams to resolve issues.
• Handle objections, follow-ups and escalations professionally.

Skills

Excellent spoken English

Customer handling

Interpersonal skills

US/International customers

Voice process

Attention to detail

Night shifts

Job description

Hiring: US Mortgage Voice Process Noida

Location: Noida

Experience: Relevant experience in International Banking Voice or US Mortgage Voice Process

Salary:

• International Banking Voice Experience: Up to 7 LPA
• US Mortgage Voice Experience: Up to 9 LPA

Job Overview

We are hiring experienced professionals for a US Mortgage Voice Process in Noida.

Candidates must have hands-on international voice/customer interaction experience. We are specifically looking for candidates from either:

• International Banking Voice Process
• US Mortgage Voice Process

This is a voice-based customer interaction role requiring strong spoken English, customer-handling skills, and familiarity with international customers/processes.

Job Responsibilities

• Handle inbound/outbound calls with US customers/clients regarding mortgage-related queries and services.
• Communicate professionally and confidently with customers over the phone.
• Understand customer requirements and provide accurate information as per process guidelines.
• Resolve customer queries and provide appropriate assistance within defined timelines.
• Maintain excellent customer service and ensure a positive customer experience.
• Follow established process guidelines, quality standards, compliance requirements, and call-handling procedures.
• Accurately document customer interactions and update relevant information in the system.
• Meet defined quality, productivity, AHT, attendance, and customer satisfaction targets.
• Coordinate with relevant internal teams whenever required to resolve customer issues.
• Handle customer objections, follow-ups, and escalations professionally.

Key Skills Required

• Excellent spoken English and communication skills.
• Strong customer-handling and interpersonal skills.
• Comfortable handling US/international customers over voice calls.
• Good listening, probing, and problem-solving abilities.
• Ability to understand and explain process-related information clearly.
• Strong attention to detail and ability to follow process guidelines.
• Comfortable working in rotational/night shifts as applicable.

Mandatory Experience

Candidates must have experience in at least one of the following:

• International Banking Voice Process
• Customer service/phone banking
• International banking voice support
• Banking-related customer interaction over calls
• US Mortgage Voice Process
• US mortgage customer service
• Mortgage servicing voice process
• Mortgage customer support over calls
• US mortgage voice operations