Walk-in | US Banking Process

Expert Staffing Solutions New Delhi; Dadri; On-site; INR 335,000 - 446,000; Full time

Benefits offered by this job

Up to 30% hike on last drawn CTC

Two-way cab facility

Performance-based incentives

Job summary

Expert Staffing Solutions New Delhi is hiring for a US Voice Mortgage Process in Noida sector 144. The role requires 18+ months in banking customer support and 2+ years in the US mortgage domain, with immediate joining. Any graduate eligibility excludes undergraduates awaiting results.

The candidate will handle voice interactions, explain loan procedures, and ensure accurate loan processing information while meeting quality standards. Shift is rotational, with on-site work.

Qualifications

• Excellent verbal communication skills.
• Strong knowledge of US Mortgage and Loan Processing.
• Understanding of Mortgage/Loan Life Cycle.
• Knowledge of Loan Processing Documents.
• Strong customer service and problem-solving skills.

Responsibilities

• Handle voice interactions for US Mortgage process.
• Assist customers with mortgage/loan queries and processing.
• Explain loan cycle and documentation requirements.
• Provide accurate information on loan processing activities.
• Resolve queries while maintaining service quality.
• Adhere to process guidelines, quality standards and compliance.

Skills

Verbal communication

US Mortgage knowledge

Mortgage lifecycle understanding

Loan processing documents

Customer service

Education

Any Graduate

Job description

US Voice Banking Process

Location: Noida Sector 144

Work Mode: Work from Office
Process: US Voice Mortgage ( Voice Process )
Experience: 18+ Months
Qualification: Any Graduate
Shift: 24x7 Rotational Shifts
Week Off: Rotational
Joining: Immediate Joiners Only

Job Description:

We are hiring experienced professionals for our US Voice Mortgage Process. If you have hands-on experience in the US Mortgage domain or Banking Customer Support and possess strong communication and mortgage process knowledge, this is an excellent opportunity to advance your career with a leading organization.

Eligibility Criteria:

• ONLY VOICE PROCESS EXPERIENCE REQUIRED.
• Minimum 18 months of experience in Banking Customer Support OR
• Minimum 2 years of experience in the US Mortgage domain
• Any Graduate Undergraduates and result-awaited candidates are not eligible
• Good understanding of the US Mortgage/Loan Process.
• Strong knowledge of Loan Processing and Mortgage Life Cycle
• Immediate joiners only.
• NO UNDERWRITING OR BACK OFFICE PROFILE IS ELIGIBLE.

Key Responsibilities:

• Handle customer interactions through voice support for the US Mortgage process.
• Assist customers with queries related to mortgage/loan applications and processing.
• Understand and explain the loan cycle and documentation requirements.
• Coordinate and provide accurate information regarding loan processing activities.
• Resolve customer queries effectively while maintaining high service quality.
• Ensure adherence to process guidelines, quality standards, and compliance requirements.

Required Skills:

• Excellent verbal communication skills
• Strong knowledge of US Mortgage and Loan Processing
• Understanding of the Mortgage/Loan Life Cycle
• Knowledge of Loan Processing Documents
• Strong customer service and problem-solving skills
• Ability to work in a fast-paced environment
• Good attention to detail and ability to handle customer queries effectively

Compensation & Benefits :

• Up to 30% hike on last drawn CTC
• Performance-based incentives
• Two-way cab facility as per eligibility/hiring grid.

Selection Process :

HR Round CEF Assessment Comprehension Assessment Operations Round 1 Operations Round 2