Walk-in | US Banking (Voice)

Expert Staffing Solutions New Delhi; Dadri; On-site; INR 260,000 - 420,000; Full time

Job summary

Expert Staffing Solutions New Delhi is seeking an experienced US Mortgage specialist for our voice process team in Noida. The candidate should have strong communication skills and a background in US Mortgage or Banking, with at least 18 months of experience and willingness to work in a 24x7 rotational shift.

Interview mode onsite. Experience in mortgage operations and customer handling is preferred, and domestic mortgage experience is also eligible.

Qualifications

• Minimum 18 months of experience in US Mortgage, Banking, or related BFSI domains.
• Experience in mortgage operations or voice process is preferred.
• Excellent verbal communication and comprehension skills (B1–B5 proficiency preferred).

Responsibilities

• Handle customer interactions related to the US Mortgage process through voice support.
• Resolve customer queries while ensuring adherence to quality and compliance standards.
• Demonstrate a strong understanding of US Mortgage processes and terminology.
• Maintain accuracy, professionalism, and service excellence in every interaction.

Skills

Verbal communication

Analytical skills

Mortgage domain knowledge

Customer service experience

Job description

Job Title: US Mortgage Specialist (Voice Process)

Location: Noida

Experience: Minimum 18 months

Shift: 24x7 Rotational Shifts (Split weekly offs may apply)

Interview Mode: Onsite

Candidates who has experience in Mortgage ( No Underwriting) and who is comfortable with voice or has prior experience in Voice would be considered .

Job Summary

We are looking for experienced professionals with a background in the US Mortgage or Banking domain to join our Voice Process team. The ideal candidate should possess excellent communication skills, strong process knowledge, and the ability to deliver a high-quality customer experience.

Key Responsibilities

• Handle customer interactions related to the US Mortgage process through voice support.
• Resolve customer queries while ensuring adherence to quality and compliance standards.
• Demonstrate a strong understanding of US Mortgage processes and terminology.
• Maintain accuracy, professionalism, and service excellence in every interaction.

Eligibility

• Minimum 18 months of experience in US Mortgage, Banking, or a related BFSI domain.
• Candidates with domestic mortgage experience are also eligible.
• Excellent verbal communication and comprehension skills (B1B5 proficiency preferred).
• Strong analytical and problem-solving abilities.
• Willingness to work in a 24x7 rotational shift environment with rotational weekly offs.

Preferred Profile

• Experience in customer service or voice processes within the BFSI industry.
• Exposure to mortgage operations and customer handling.
• Ability to work efficiently in a fast-paced, performance-driven environment.