Hiring For US Mortgage- Banking Domain US Shift- Noida

Aspiring Mantra; Dadri, Greater Noida; On-site; INR 350,000 - 500,000; Full time

Job summary

Aspiring Mantra in Dadri, UP, is seeking a customer support specialist to handle inbound calls, chats and emails related to US Mortgage applications. You will guide customers, explain the product, and navigate them through the application process, while managing expectations on timelines and resolutions.

The ideal candidate has at least 2 years of experience with US mortgage processes and strong verbal and written communication, plus solid problem-solving and interpersonal skills.

Qualifications

• Minimum 2 years of experience and knowledge of US Mortgage application process.
• Excellent verbal and written communication skills.
• Strong problem-solving and interpersonal skills.

Responsibilities

• Handling inbound phone calls, chats, & emails from customers
• Assisting customers in finding resolutions on customer query
• Helping customers understand our products, navigate the application process
• Manage customer expectations on timeline & resolution

Skills

Communication

Problem-solving

Interpersonal skills

Job description

• Handling inbound phone calls, chats, & emails from customers
• Assisting customers in finding resolutions on customer query
• Helping customers understand our products, navigate the application process
• Manage customer expectations on timeline &resolution

Required Candidate profile

• Minimum 2 years of Experience & Knowledge of US Mortgage application process
• Excellent verbal & written communication skills
• Strong problem-solving & interpersonal skills