Walk-in | Travel Process/ Voice Process/HR Priyanshu

Ienergizer; Dadri; On-site; INR 180,000 - 300,000; Full time

Job summary

Ienergizer is seeking a Travel Process Customer Support Executive in India to handle travel-related queries and support bookings. The role requires at least 1 year of customer support experience and a graduate degree, with strong communication skills.

The successful candidate will assist with reservations, cancellations, and modifications, communicate across calls, emails, or chat, and maintain accurate records while upholding service standards.

Qualifications

• Graduate in any discipline with good communication skills.
• Minimum 1 year of experience in customer support or a related field.
• Excellent verbal and written communication skills.
• Good problem-solving and customer-handling skills.
• Basic computer knowledge and MS Office familiarity.
• Ability to work in a team and handle customer queries efficiently.

Responsibilities

• Handle travel booking queries including reservations, cancellations, and modifications.
• Provide accurate information on travel services, policies and procedures.
• Assist customers with booking-related issues and resolve complaints professionally.
• Communicate with customers via calls, emails, or chat.
• Maintain customer satisfaction by delivering timely and effective solutions.
• Follow company policies and quality standards during interactions.
• Maintain proper records of customer interactions and resolutions.

Skills

Communication skills

Customer Service

Problem-Solving

Active Listening

Time Management

Education

Graduate in any discipline

Tools

MS Office

Job description

Travel Process Customer Support Executive

Job Title: Customer Support Executive Travel Process Experience: 1 Year in Customer Support Qualification: Graduate in any discipline Skills Required: Good Communication Skills

We are looking for a customer-oriented and enthusiastic Customer Support Executive to join our Travel Process team. The ideal candidate should have at least 1 year of experience in customer support, excellent communication skills, and the ability to assist customers with their travel-related queries.

Roles and Responsibilities

• Handle customer queries related to travel bookings, reservations, cancellations, and modifications.
• Provide accurate information regarding travel services, policies, and procedures.
• Assist customers with booking-related issues and resolve complaints professionally.
• Communicate with customers through calls, emails, or chat.
• Maintain customer satisfaction by providing timely and effective solutions.
• Follow company policies and quality standards while handling customer interactions.
• Maintain proper records of customer interactions and resolutions.

Eligibility Criteria

• Graduate in any discipline.
• Minimum 1 year of experience in customer support or a related field.
• Excellent verbal and written communication skills.
• Good problem-solving and customer-handling skills.
• Basic computer knowledge and familiarity with MS Office.
• Ability to work in a team and handle customer queries efficiently.

Key Skills

• Customer Service
• Communication Skills
• Problem-Solving
• Customer Relationship Management
• Active Listening
• Time Management