Walk-in | Telugu Client Relationship Manager

Bizmarg Consulting Services; Chennai District; On-site; INR 300,000 - 600,000; Full time

Job summary

Bizmarg Consulting Services in Chennai seeks a Client Relationship Manager (CRM) to manage customer interactions, ensure satisfaction, and support sales activities. The role demands excellent communication, a customer-first mindset, and the ability to resolve issues effectively.

You will educate customers on products and services, log all interactions in the CRM, follow up after service or purchase, maintain accurate records, and help identify cross-sell opportunities while working with a

Qualifications

• Bachelor's degree preferred.
• 0-3 years of experience in customer service or similar roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving capabilities.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to multitask and manage priorities.

Responsibilities

• Manage Customer Relationships and be the primary contact for customers.
• Handle inquiries and complaints with a solution-oriented approach.
• Provide product and service information to educate customers.
• Follow up with customers after service or purchase to gather feedback.
• Maintain accurate CRM records and reports.
• Support sales activities, including cross-sell/up-sell opportunities.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Bachelor's degree

Tools

CRM tools

Job description

Job Description Client Relationship Manager (CRM)

Position Summary

The Client Relationship Manager (CRM) is responsible for managing customer interactions, ensuring customer satisfaction, and supporting sales activities. The role requires excellent communication skills, a customer-first approach, and the ability to resolve issues effectively.

Key Responsibilities

1. Manage Customer Relationships

- Serve as the primary point of contact for customers.

- Build and maintain long-term relationships.

2. Handle Inquiries and Complaints

- Respond promptly and professionally to customer inquiries.

- Resolve issues with a solution-oriented approach.

- Escalate complex matters and ensure timely closure

3. Provide Product & Service Information

- Educate customers on products, services, and offers.

- Assist customers in making well-informed decisions.

4. Follow-Up & Customer Satisfaction

- Conduct follow-up calls post service or purchase.

- Collect feedback and coordinate improvements.

5. Maintain Accurate Records

- Log all interactions and updates in the CRM system.

- Maintain accurate reports and histories.

6. Support Sales Activities

- Identify opportunities for cross-sell/up-sell.

- Assist with order placement, shipment updates, and process explanation.

Required Skills & Qualifications

• Bachelors degree preferred.
• 0-3years of experience in customer service or similar roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving capabilities.
• Basic computer knowledge and familiarity with CRM tools.
• Ability to multitask and manage priorities.

Key Competencies

• Customer-Centric Mindset
• Empathy & Patience
• Active Listening
• Conflict Resolution
• Attention to Detail
• Team Collaboration