Relationship Manager

Vakilsearch; Chennai District; On-site; INR 300,000 - 450,000; Full time

Job summary

Vakilsearch in Chennai seeks a customer relationship specialist to engage premium clients, understand requirements, manage escalations, and ensure on-time resolutions.

You will maintain regular touchpoints, provide service progress updates, and support subscription customers with up-to-date dashboards and newsletters.

Qualifications

• Proven experience in Client Relationship Management.
• Excellent ability in cross-selling and up selling.
• Good communication in English and Hindi is must.

Responsibilities

• Be the SPOC across services for a customer.
• Update ticket/milestone status for all services within customer entity.
• Manage customer interaction & escalations.
• Handhold customer in the first few days of the service starting.
• Talk to customer: regular intervals and maintain open channel.
• Send weekly, daily updates on Service progress.
• For subscription services - ensure customer dashboard and newsletters are up-to-date.
• Establish customer 'hotline' for urgent issues and issues apart from delivery executives.
• Touch base on escalations and liaise with departments for earliest closure.

Skills

Client relationship management

Cross-selling

Upselling

Communication skills

Education

Graduation

Job description

The key responsibilities are handling premium clients by understanding and satisfying their requirements, managing escalations, and on call resolutions.

Job Description

• Responsibilities and Accountabilities:
• Be the SPOC across services for a customer.
• Update ticket/sub milestone status for all services within customer entity.
• Manage: Customer interaction & escalations.
• Handhold customer in the first few days of the service starting.
• Talk to customer: regular intervals and maintain open channel.
• Send weekly, daily updates on Service progress.
• For subscription services - make sure customer dashboard & regular newsletters are 100% up-to-date.
• Establish customer 'hotline' in case of urgency and issues apart from delivery executives.
• Touch base on escalations and liaise with departments towards earliest closure.
• Departments will have a 'Green channel' in CRM for these customers and to get priority assistance.
• Excellent ability in analyzing the opportunity for cross-selling and up selling.
• Tools & Resources required:

Desktop

Job Specifications

• Qualification(s):

Any graduation.

• Experience
• Nature of Experience:
• Proven experience in Client Relationship Management.
• Length of Experience:
• 1 - 2 years
• Skill Set & Personality Traits required:
• Dynamic and energetic individual.
• Ready to take up challenging tasks with a go – getter attitude.
• Problem solving ability with a good presence of mind.
• Good Communication in English and Hindi is must
• Age Group: 22 – 28 years.