Walk-in | Telemarketing Head (only - Female)

Swargaseema Sandalwood Farms; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Swargaseema Sandalwood Farms in Hyderabad is seeking an experienced Telemarketing Team Lead to drive daily calling activities, monitor productivity and coach performance. You will guide lead generation, script development, and cross-functional collaboration with sales and marketing to optimize conversions and outcomes.

The role requires hands-on leadership, CRM management, and a passion for coaching a high-performing telemarketing team to meet targets while ensuring high customer satisfaction

Responsibilities

• Monitor daily calling activities and team productivity.
• Conduct regular team meetings and performance reviews.
• Motivate team members to achieve business objectives.
• Identify skill gaps and arrange training sessions.
• Develop strategies to generate qualified leads and business opportunities.
• Drive sales through outbound and inbound telemarketing campaigns.
• Monitor conversion rates and improve sales performance.
• Identify opportunities for upselling and cross-selling.
• Develop scripts and sales pitches to improve conversions.
• Plan and execute telemarketing campaigns.
• Define target audiences and customer segments.
• Allocate leads among telemarketing executives.
• Ensure effective follow-up with prospective customers.
• Monitor campaign performance and make necessary improvements.
• Coordinate with marketing and sales teams for lead generation.
• Track daily, weekly, and monthly team performance.
• Ensure professional communication with customers.
• Handle escalated customer complaints and difficult situations.
• Maintain high standards of customer service.
• Ensure proper follow-up and timely responses to customer enquiries.
• Improve customer satisfaction and customer retention.
• Monitor and evaluate recorded calls.
• Ensure telemarketing executives follow approved calling scripts.
• Maintain calling quality and professional standards.
• Ensure compliance with company policies and applicable telemarketing regulations.
• Protect customer information and maintain data confidentiality.
• Coordinate with sales, marketing, operations, and customer service departments.
• Manage calling databases and lead distribution.
• Ensure accurate updates in CRM systems.
• Prepare incentive and commission reports.
• Manage team schedules, attendance, and workforce planning.
• Share market feedback and customer insights with management.

Job description

Role & responsibilities

• Monitor daily calling activities and team productivity.
• Conduct regular team meetings and performance reviews.
• Motivate team members to achieve business objectives.
• Identify skill gaps and arrange training sessions.

• Develop strategies to generate qualified leads and business opportunities.
• Drive sales through outbound and inbound telemarketing campaigns.

Monitor conversion rates and improve sales performance.

• Identify opportunities for upselling and cross-selling.
• Develop scripts and sales pitches to improve conversions.

• Plan and execute telemarketing campaigns.
• Define target audiences and customer segments.
• Allocate leads among telemarketing executives.
• Ensure effective follow-up with prospective customers.
• Monitor campaign performance and make necessary improvements.
• Coordinate with marketing and sales teams for lead generation.

• Track daily, weekly, and monthly team performance.
• Ensure professional communication with customers.
• Handle escalated customer complaints and difficult situations.
• Maintain high standards of customer service.
• Ensure proper follow-up and timely responses to customer enquiries.
• Improve customer satisfaction and customer retention.

• Monitor and evaluate recorded calls.
• Ensure telemarketing executives follow approved calling scripts.
• Maintain calling quality and professional standards.
• Ensure compliance with company policies and applicable telemarketing regulations.
• Protect customer information and maintain data confidentiality.

• Coordinate with sales, marketing, operations, and customer service departments.
• Manage calling databases and lead distribution.
• Ensure accurate updates in CRM systems.
• Prepare incentive and commission reports.
• Manage team schedules, attendance, and workforce planning.
• Share market feedback and customer insights with management.