Walk-in | Techmahindra hiring For Customer support ,Salary 8 L/A

Ignites Human Capital; Bengaluru; Vor Ort; INR 450.000 - 550.000; Vollzeit

Zusammenfassung

Ignites Human Capital in Bengaluru is hiring for a customer support role. Freshers or experienced candidates are welcome, with salaries of 4.5–5.5 lacs per year. The role requires handling customer calls, providing empathetic service, and maintaining detailed CRM records.

Rotational night shifts and strong communication are expected. Join a team focused on resolving issues and meeting key performance targets.

Qualifikationen

• 0-5 years of experience in BPO industry or related field (education/CSR).
• Excellent communication skills in English language (written & spoken).
• Ability to work on rotational shifts including night shifts.
• Strong problem-solving skills with attention to detail.
• Willingness to learn new processes quickly.

Aufgaben

• Handle customer calls to resolve their queries and concerns.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex customer issues that require escalation.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Kenntnisse

Strong communication

English fluency

Problem-solving

Attention to detail

Willingness to learn

Tools

CRM software

Jobbeschreibung

Roles and Responsibilities

• Handle customer calls to resolve their queries and concerns.
• Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.
• Maintain accurate records of all interactions with customers using CRM software.
• Collaborate with internal teams to resolve complex customer issues that require escalation.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Desired Candidate Profile

freshers:4.5lks

Experienced:5.5lks

• 0-5 years of experience in BPO industry or related field (education/CSR).
• Excellent communication skills in English language (written & spoken).
• Ability to work on rotational shifts including night shifts.
• Strong problem-solving skills with attention to detail.
• Willingness to learn new processes quickly.

4Th Floor, Axis Samriddhi, JP Nagar 4th Phase, Dollar Layout, J P Nagar Phase 4, J. P. Nagar, Bengaluru, Karnataka 560078.

Land mark:Near to LEVELS PUB JP NAGAR