Customer Care Executive

Tech Mahindra; Pune District; On-site; INR 350,000 - 650,000; Full time

Job summary

Tech Mahindra in Pune, Yerwada is seeking a Customer Support Associate to handle international voice processes and assist customers with queries. Freshers are welcome; graduation is not required.

The role involves phone, email, and chat support with a focus on clear communication and timely issue resolution. UK/US shifts are included, offering exposure to global processes and team collaboration.

Qualifications

• 0-1 year of experience in BPO industry (voice process)
• Excellent communication skills in English
• Ability to work flexible shifts including night shifts

Responsibilities

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle international voice process calls with a focus on providing accurate information and resolving issues promptly.
• Work closely with internal teams to ensure seamless communication and issue resolution.

Job description

Company Name: Tech Mahindra

Location: Pune, Yerwada

Role: Customer support Associate

Qualification: Graduation is not required

Salary: Freshers upto 3.5 LPA

Experienced :

Canadian Process: upto 6.5 LPA

UK Process: upto 6LPA

Shifts : UK/US

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
• Handle international voice process calls with a focus on providing accurate information and resolving issues promptly.
• Work closely with internal teams to ensure seamless communication and issue resolution.

Desired Candidate Profile

• 0-1 year of experience in BPO industry (voice process).
• Excellent communication skills in English language
• Ability to work flexible shifts including night shifts.
• HR Nandini
• Contact Number: 7888019088
• E-mail : [e-mail]