Walk-in | Tech Mahindra Walk-In Interview ( International Chat Process)

Tech Mahindra; Hyderabad; On-site; INR 180,000 - 320,000; Full time

Benefits offered by this job

Cab facility (2 way)

Job summary

Tech Mahindra is seeking an International Chat Process Executive to handle customer queries via online chat. You will provide prompt, accurate responses and maintain professional communication with global clients. The role requires excellent written English, fast typing, and strong problem-solving and customer service skills.

Night shifts may be required, and candidates with experience in BPO or customer support are preferred. Cab facility may be provided.

Qualifications

• Strong written English communication.
• Fast typing speed with accuracy.
• Good problem-solving and customer service skills.
• Ability to handle multiple chats simultaneously.
• Familiarity with chat tools/CRM software.
• Night shift availability.
• Freshers are not eligible; experience in BPO or customer support preferred.

Responsibilities

• Handle customer queries via live chat in a professional and timely manner.
• Provide accurate information about products, services and policies.
• Resolve customer issues, complaints and requests efficiently.
• Maintain high customer satisfaction and quality standards.
• Escalate complex issues to the appropriate team when necessary.
• Maintain proper documentation of customer interactions.
• Follow company policies, procedures and quality guidelines.
• Meet daily productivity and performance targets.

Skills

Written English

Typing

Problem solving

Multi-chat

CRM tools

Night shifts

Education

Any Graduate / Undergraduate

Tools

Chat tools/CRM software

Job description

Job Summary

We are looking for a dedicated and customer-focused International Chat Process Executive to handle customer queries through online chat platforms. The candidate will provide prompt and accurate responses, ensure customer satisfaction, and maintain professional communication with international clients.

Key Responsibilities

• Handle customer queries via live chat in a professional and timely manner.
• Provide accurate information about products, services, and policies.
• Resolve customer issues, complaints, and requests efficiently.
• Maintain high customer satisfaction and quality standards.
• Escalate complex issues to the appropriate team when necessary.
• Maintain proper documentation of customer interactions.
• Follow company policies, procedures, and quality guidelines.
• Meet daily productivity and performance targets.

Required Skills

• Excellent written communication skills in English.
• Good typing speed and accuracy.
• Strong problem-solving and customer service skills.
• Ability to handle multiple chats simultaneously.
• Basic computer knowledge and familiarity with chat tools/CRM software.
• Ability to work in night shifts or night rotational shifts.

NOTE : *Freshers and candidates from Healthcare, Content Moderation, or Domestic processes are not eligible for this role.

* Need to carry Two hard copies of resume and mention HR Khasim/ Jashwanth

Qualification

• Any Graduate / Undergraduate (depending on company requirements).
• Experienced candidates can apply.

Preferred Skills

• Experience in BPO / Customer Support / Chat Process.
• Good interpersonal and time management skills.

Salary & Benefits

• Competitive salary package
• Incentives based on performance
• Cab facility (2 way)

POC - Jashwanth HR..

Email - [e-mail].

POC - Khasim HR.

Email - [e-mail].