Walk-in | System Administrator L2

Mpokket Financial Services; Bidhannagar; On-site; INR 400,000 - 600,000; Full time

Job summary

mPokket is seeking a System Administrator to join our IT team. You will install and maintain desktops and laptops, ensure systems are up-to-date and secure, and provide end-user support to keep operations running smoothly.

The role requires hands-on desktop engineering experience across Windows, Linux/Ubuntu, and MacOS, plus strong networking knowledge and ticketing workflow proficiency. 2-4 years of experience preferred.

Qualifications

• Experience maintaining desktops and servers across Windows, Linux and MacOS.
• Hands-on with networking gear and security best practices.
• Proficient in ticketing systems and documenting IT processes.
• Ability to assemble/install desktops and manage software licenses.

Responsibilities

• Assemble and install client desktops and laptops.
• Maintain and secure IT systems with regular updates.
• Provide end-user IT support and remote troubleshooting.
• Manage inventory of IT assets and software licenses.
• Support network devices (routers, switches, firewall, UTM).
• Document configurations and tickets for IT operations.

Skills

System Administration

Desktop Support

Windows OS

Linux/Ubuntu

MacOS

Networking devices

Network security

Remote troubleshooting

Asset management

Ticketing & documentation

Education

CompTIA N+ Certification

CompTIA A+ Certification

ITIL

Job description

System Administrator

Position Description

mPokket is a mobile app-based lending platform showing tremendous growth. We are building a small but capable team of sharp engineers and would like you to be a part of our journey! You would have already worked on multiple platforms and products as this position requires you to demonstrate both hands-on expertise and thought leadership in desktop engineering.

A L2 Persons job requires the assembly and installation of desktops, and laptops, and maintaining all systems up to date with upgrades and security resolutions. The standard routine is that the software section of an organization designs an application that will make the regular operations of an organization easier and much faster with the help of a support engineer. Another step is that businesses can purchase an authorized enterprise version of the software and allow the user to work on it based on the requirements.

When it comes to roles and responsibilities, the Support Technicians primary aim is to provide support to an organizations IT systems to help them meet their business goals. They ensure that all computers and networks operate efficiently with high uptime. As a desktop engineer, you will assemble and install client desktop computers and assist the end-user in securing their hardware.

We need you to have a minimum of 2-4 years of experience.

Primary Responsibilities & required skills

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, System Administrator.
• Hands on experience with operating systems (Windows, Linux/Ubuntu & MacOS)
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Hands on experience on working with network devices (router, switch, firewall, UTM, Server Hardware)
• Well versed with ACL and OSI model and its working. Along with IP sub/super netting.
• Clear concept of dynamic and static routing,
• Knowledge of network security practices and anti-virus programs
• Ability to perform remote troubleshooting and provide clear instructions with documentation ticket maintenance
• Knowledge of Hardware and Software for the Server.
• Raid and Types and application, Storage.
• Knowledge of Microsoft Excel or Google Sheets
• Ensure all desktops and laptops are secure from external attacks
• Maintain inventory of IT assets, softwares, software licenses (Inventory management, asset maintenance, record keeping, asset allocation)
• Excellent problem-solving and multitasking skills
• Customer centric attitude, Managing the Ticketing portal.

Certifications (Preferred)

• CompTIA N+ Certification or similar
• CompTIA A+ Certification or Similar
• Information Technology Infrastructure Library