System Engineer – L2 | Bengaluru

WorkSent Technologies Pvt Ltd.; Bengaluru; On-site; INR 600,000 - 1,000,000; Full time

Job summary

WorkSent Technologies Pvt Ltd. is seeking an experienced System Engineer - L2 to provide on-site IT support for our Australia-based client at their Bengaluru office.

The ideal candidate will demonstrate strong troubleshooting, hands-on Microsoft 365 and Windows expertise, and a customer-focused approach to IT service delivery. The role involves daily IT operations management, resolving Level 2 issues, maintaining IT infrastructure, and coordinating with the Australian team to ensure prompt,

Qualifications

• 4+ years IT support experience.
• Proficient in Microsoft 365, Entra ID, and Windows 10/11.
• Experience with Intune and Windows Autopilot.
• Strong English communication and customer-facing skills.

Responsibilities

• Serve as on-site IT point of contact for SLAs.
• Manage Microsoft 365 user lifecycle including onboarding and licensing.
• Deploy, configure, and support Windows devices with Intune and Autopilot.
• Handle on-site hardware, including cabling and printer support.
• Troubleshoot LAN, Wi-Fi, VPN and internet connectivity.
• Maintain IT documentation and ticket notes, with clear updates.
• Escalate complex issues with detailed troubleshooting notes and handover documentation.
• Coordinate with Australian client team for smooth service delivery.

Skills

IT support

Microsoft 365

Windows

Customer service

English communication

Tools

Intune

Windows Autopilot

MFA

TCP/IP

DNS/DHCP

Job description

Worksent is seeking an experienced System Engineer - L2 to provide on-site IT support for our Australia-based client at their Bengaluru office. The ideal candidate will have strong technical troubleshooting skills, hands-on experience with Microsoft 365 and Windows environments, and a customer-focused approach to IT service delivery.

The role involves managing day-to-day IT operations, resolving Level 2 technical issues, maintaining IT infrastructure, and coordinating with the client’s Australian team to ensure smooth and efficient service delivery.

The company prefers immediate joiners or candidates who can join within 2-3 weeks. Candidates with a notice period of up to one month may also be considered. Excellent communication skills are essential for this role.

Key Responsibilities

• Act as the primary on-site IT point of contact, handling desk-side and remote support requests within agreed Service Level Agreements (SLAs).
• Manage the Microsoft 365 user lifecycle, including onboarding, offboarding, licensing, Multi-Factor Authentication (MFA), and sign-in issues.
• Deploy, configure, and support Windows devices using Microsoft Intune and Windows Autopilot.
• Handle on-site hardware requirements, including device deployments, replacements, peripherals, and printer troubleshooting.
• Troubleshoot LAN, Wi-Fi, VPN, and internet connectivity issues.
• Perform structured cabling activities, including cable installation, termination, testing, rack patching, and labelling.
• Investigate and triage security alerts, quarantined emails, and application allow-listing requests.
• Maintain accurate ticket notes, provide timely updates, and communicate technical issues clearly to our Australian client team.
• Escalate complex issues with detailed troubleshooting notes and clear handover documentation.
• Maintain IT documentation and adhere to established support processes and security standards.

Required Skills and Qualifications

• Minimum 4 years of IT support experience, including hands-on Level 2 support.
• Strong knowledge of Microsoft 365, Microsoft Entra ID, and Windows 10/11.
• Experience with Microsoft Intune and Windows Autopilot.
• Working knowledge of TCP/IP, DHCP, DNS, VLANs, switching, Wi-Fi, and VPN.
• Hands-on experience with structured cabling, including Cat6 cable installation, RJ45/keystone termination, testing, and rack patching.
• Excellent spoken and written English, with the ability to communicate effectively with non-technical users and overseas stakeholders.
• Strong troubleshooting, problem-solving, and customer service skills.
• Professional and calm communication, with a customer-focused approach.
• Good organisational skills, accountability, and attention to detail in ticket management and documentation.

Preferred Skills

• Experience with any of the following will be an added advantage:
• Managed Service Provider (MSP) environments.
• Supporting international clients or distributed teams.
• NinjaOne, ThreatLocker, Hudu, or UniFi networking solutions.