L2 IT Support Executive

Computer Ware India Private Limited; Delhi; On-site; INR 315,000 - 385,000; Full time

Job summary

Computer Ware (India) Pvt. Ltd. in New Delhi seeks an L1–L2 IT Engineer to deliver ITIL-based services for networks, email, backup and security. You will work with SME/PSU tools to centrally manage resources and communicate with senior management at the client site.

You will handle server, mail, networking, desktop issues and ongoing knowledge upgrades, with emphasis on proactive support and professional interaction with clients.

Qualifications

• Educational qualification: BSc, BTech or 3-year diploma.
• Strong desktop knowledge and OS issues.
• Knowledge of UTM/Firewall (SonicWall, Sophos, Fortinet).
• Experience with backup solutions.
• Anti-virus and patch management experience.
• CCNA or Microsoft certification preferable.
• Excellent English communication.
• 2–5 years in the desired role.

Responsibilities

• ITIL based service delivery for networks, email, backup and security.
• Manage IT assets, server administration and management.
• Oversee networking, hypervisor/VMs, and LAN/WAN configurations.
• Handle firewall, email security, and security applications.
• Interact with senior management and client teams.
• Respond to server, mail, networking, and desktop issues promptly.

Skills

ITIL Based Delivery

Server Administration

Networking Management

Email Security

Backup Solutions

Firewall Management

Communication with Clients

Active Directory

Desktop Skills

Education

BSc/BTech/3 yrs Diploma

Tools

UTM Firewall Fortinet

Job description

Profile

L1-L2 Engineer with great desktop skills (hardware, software, networkingand mail support) plusskills to handle server level problems andnetwork security related issues.

Summary

You would be responsible for ITIL Based Service Delivery inclusive of Networks, Email, Backup, Security administration and Management.

Will be closely working with IT Management tools used by SME and PSU to centrally manage deployed IT resources

Will be expected to communicate directly with Sr management at Client end.

JobProfile

• ITIL Based Service Delivery
• IT Assets support and maintenance
• Server administration and management
• Networking management, monitoring, working with hypervisor, VMs etc.
• Acronis Backup solutions- setting up, maintenance, trouble sheeting
• Installation, maintenance and troubleshooting of Firewall applications
• Email security / network security applications
• LAN/ WAN/SAN configurations and design
• Expected to interact with Sr. Management – mature, professional, sensible and proactive attitude
• Will attend to server, mail, networking, desktop etc. related calls
• Constant upgradation of knowledge thru inhouse and internet resources

Desired Skills and Experience

• 1. Educational Qualification: (BSc, BTech, 3 yrs Diploma)
• 2.DesktopKnowledge: (Outlook Fundamentals, OS related issue)
• 5. Knowledge of Any UTM/Firewall (Sonicwall, Sophos, Fortinet)
• 6. Should have worked with Backup Solutions
• 7. Should have worked with Anti-Virus, patches
• 8. training /Knowledge ofCCNA or Microsoft.certification is preferable
• 9Communication SkillExcellent and Speak with foreign Clients
• 10.Work Experience2 -5yearsin the desired role

SALARY

starting at 3.5 LPA or better- dependent on skills/ knowledge

Candidate Profile

• Relevant working experience for 2-5yrs
• Knowledge and hands on experience on Serverhardware fundamentals(Raid and installation), Windows Server, Active Directory, Group Policy, Hypervisor
• Basic Knowledge ofNetworkingshould have worked with on Router, Switch,UTM(Fortinet, Sophos or any other UTM)
• Good hands-on experience/ knowledge on DesktopFundamentals, Outlook, O365, GSuite
• English Communication Spoken/ writtenshould be good
• Ideally prefer permanent residents of Delhi – else should be staying in South/ Central Delhi or at close distance to the Yellow Metro line

The company COMPUTER WARE (INDIA) PVT. LTD., New Delhi

• A30+ yrs old IT- Enterprise and Systems Integration company fulfilling all IT needs of a customer- IT Products, services, support, Manage-IT, specialized application development…
• Statutory Requirements by Government of India
• Friendly co-operative team environment
• Based in reasonably well appointed & well connected office in South Delhi
• Business partners/ VAR for IBM, HP, DELL, Samsung, Lenovo, Logitech, Pexip, ManageEngine, Sophos, among others

Computer Ware (India) Pvt. Ltd. helps businesses grow with custom software, website and smart IT solutions designed to scale with your goals.

Services

• Hardware, Networking, Enterprise. Infra and Data Security and Data Management Solutions