Walk-in | Support Engineer Specialist

Narendra Hirawat & Co; Mumbai City; On-site; INR 270,000 - 330,000; Full time

Job summary

Narendra Hirawat & Co is seeking an IT Support (L1) in Mumbai to provide first-level technical assistance to employees. You will install and maintain desktops, laptops, printers, and peripherals, and troubleshoot OS, apps, network, and email issues.

The role requires basic hardware/software knowledge, Windows and MS Office familiarity, and good communication skills. Fresh graduates are encouraged to apply, with potential for growth and training in IT infrastructure.

Qualifications

• Graduate in any discipline; B.Sc. IT or B.E. preferred.
• Freshers welcome; candidates with 2+ years IT support experience will be preferred.
• Basic knowledge of computer hardware, software installation, and troubleshooting.
• Familiarity with Windows operating systems and Microsoft Office applications.

Responsibilities

• Provide first-level technical support to employees for IT issues.
• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Troubleshoot OS, application, network connectivity, and email issues.
• Assist in Windows OS installation and configuration.
• Support LAN, Wi‑Fi, internet connectivity, and basic network troubleshooting.
• Create and manage user accounts, passwords, and access permissions per policy.
• Maintain IT asset inventory and equipment records.
• Perform routine system checks, updates, and preventive maintenance.
• Maintain records of IT issues, troubleshooting activities, and resolutions.
• Coordinate with ISPs, hardware vendors, and external IT support teams.
• Follow IT security policies and data protection guidelines.
• Provide timely support and escalate complex issues to the appropriate team.

Skills

Hardware basics

Software installation

Troubleshooting

Windows OS

MS Office

LAN & Wi‑Fi

IP addressing

Network troubleshooting

Analytical skills

Communication skills

Independent work

Team collaboration

Education

B.Sc. IT

B.E. in a relevant field

Job description

• Provide first-level technical support to employees for hardware, software, and IT-related issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT peripherals.
• Troubleshoot operating system, application, network connectivity, and email-related issues.
• Assist in the installation and configuration of Windows operating systems and commonly used software.
• Support LAN, Wi-Fi, internet connectivity, and basic network troubleshooting.
• Create and manage user accounts, passwords, and access permissions as per company policies.
• Maintain IT asset inventory, including computers, peripherals, and other equipment.
• Perform routine system checks, software updates, and basic preventive maintenance.
• Maintain records of IT issues, troubleshooting activities, and resolutions.
• Coordinate with internet service providers, hardware vendors, and external IT support teams whenever required.
• Follow IT security policies, data protection guidelines, and standard troubleshooting procedures.
• Provide timely support to users and elevate complex technical issues to the appropriate team.

Required Skills & Qualifications

• Graduate in any discipline; B.Sc. IT or B.E. in a relevant field is preferred.
• Freshers are welcome to apply; candidates with 2 year or more of experience in IT support will be preferred.
• Basic knowledge of computer hardware, software installation, and troubleshooting.
• Familiarity with Windows operating systems and Microsoft Office applications.
• Basic understanding of LAN, Wi-Fi, IP addressing, and network troubleshooting.
• Good analytical and problem-solving skills.
• Strong communication skills and a willingness to assist end users.
• Ability to learn quickly, work independently, and collaborate with the team.

Preferred Candidate Profile

• Candidates with a genuine interest in IT infrastructure and technical support.
• A proactive, service-oriented individual with a positive attitude.
• Good troubleshooting skills and attention to detail.
• Fresh graduates with relevant IT knowledge or certifications are encouraged to apply.

Compensation:  Up to 3 LPA, depending on skills and experience.