Desktop Support Trainee

Team Computers; Gurugram District; In loco; INR 180.000 - 260.000; Tempo pieno

Descrizione del lavoro

Team Computers is seeking a Desktop Support Trainee in Gurugram for an entry-level IT support role. You will assist users with hardware, software, and basic technical issues while gaining hands-on experience in troubleshooting and IT operations.

The ideal candidate is a fresh graduate with a passion for IT, good communication skills, and a strong willingness to learn. Diploma/Bachelor in Computer Science, IT, or related field preferred.

Competenze

• Basic knowledge of Windows OS and Microsoft Office/M365.
• Understanding of computer hardware and networking concepts.
• Good troubleshooting and problem-solving ability.
• Good verbal and written communication skills.
• Strong willingness to learn new technologies.

Mansioni

• Provide first-level technical support to users for desktop, laptop, printer, and IT issues.
• Install, configure, and troubleshoot Windows OS and business applications.
• Assist with hardware installation, upgrades, and basic troubleshooting.
• Troubleshoot network, Wi-Fi, LAN, VPN, and connectivity issues.
• Create, update, and close support tickets with accurate records.
• Assist with user accounts, password resets, and access requests.

Conoscenze

Windows OS

Microsoft Office / 365

Networking basics

Troubleshooting

Communication skills

Willingness to learn

Formazione

Diploma/Bachelor's degree in Computer Science, IT, or a related field

Descrizione del lavoro

Job Summary

We are looking for a Desktop Support Trainee to join our IT support team. The ideal candidate will assist employees with hardware, software, and basic technical issues while gaining hands‑on experience in IT support and troubleshooting.

This is an entry‑level opportunity suitable for candidates who have a strong interest in IT, good communication skills, and a willingness to learn.

Key Responsibilities

• Provide first‑level technical support to users for desktop, laptop, printer, and other IT-related issues.
• Install, configure, and troubleshoot Windows operating systems and common business applications.
• Assist with hardware installation, configuration, upgrades, and basic troubleshooting.
• Troubleshoot basic network, Wi‑Fi, LAN, VPN, and connectivity issues.
• Create, update, and close support tickets while maintaining accurate records.
• Assist with user account setup, password resets, and access‑related requests.
• Support installation and configuration of software, antivirus, printers, and peripherals.
• Perform routine system maintenance and software updates.
• Escalate complex technical issues to senior IT staff or relevant teams.
• Maintain IT asset records and assist with inventory management.
• Follow IT security policies, procedures, and data protection guidelines.
• Provide professional and courteous support to all users.

Required Skills & Qualifications

• Diploma/Bachelor's degree in Computer Science, IT, or a related field preferred.
• Basic knowledge of Windows operating systems and Microsoft Office/Microsoft 365.
• Understanding of basic computer hardware and networking concepts.
• Good troubleshooting and problem‑solving ability.
• Good verbal and written communication skills.
• Strong willingness to learn new technologies and IT support practices.

Preferred Skills

• Basic knowledge of Active Directory and user account management.
• Familiarity with TCP/IP, DNS, DHCP, LAN, Wi‑Fi, VPN.
• Exposure to help‑desk/ticketing systems.
• Basic knowledge of Microsoft 365 administration.
• Any IT certification such as CompTIA A+, Network+, Microsoft, or equivalent is an advantage.

What We Offer

• Hands‑on training and mentorship from experienced IT professionals.
• Opportunity to develop practical desktop and technical support skills.
• Exposure to enterprise IT infrastructure and support processes.
• Career growth opportunities within the IT team.
• Competitive salary and benefits as per company policy.

Ideal Candidate:

A motivated fresher with a basic understanding of computers and networking who is eager to build a career in IT Support / Desktop Support / System Administration.