Walk-in | Store Manager

Waasle Laundry; Lucknow; On-site; INR 300,000 - 460,000; Full time

Job summary

Waasle Laundry is seeking a Store Manager to oversee daily operations, ensure smooth order processing, billing, and delivery coordination at our Lucknow store. The role emphasizes customer service, staff supervision, inventory control, and revenue generation in a fast-paced retail laundry environment.

The candidate should have 2–5 years in retail store management or laundry services, strong communication skills, and the ability to work rotating shifts including weekends.

Qualifications

• Experience in managing daily store operations, order processing, billing, inventory, and quality control.
• Strong customer service skills, including complaint resolution and customer relationship management.
• Ability to supervise store staff, manage shifts, monitor attendance, and ensure operational efficiency.
• Experience with POS, CRM and order management tools in a retail laundry environment.

Responsibilities

• Manage daily laundry and dry-cleaning operations, incl. order acceptance, processing, and on-time delivery.
• Handle customer queries, complaints, garment issues, and service requests professionally.
• Ensure accurate order entry, billing, payment collection, and maintenance of customer records.
• Supervise store employees, assign duties, manage attendance, and monitor performance.
• Check garments during intake and delivery, tag properly, and ensure quality standards.
• Monitor detergents, packaging materials, consumables, and other store supplies.
• Achieve monthly sales targets, promote services, and encourage repeat customers.
• Coordinate with delivery staff to ensure timely collection and delivery of orders.
• Maintain daily sales reports, order records, pending deliveries, customer complaints, and expenses.
• Maintain cleanliness, safety, and SOP compliance.

Skills

Store operations

Customer service

Billing & invoicing

Staff management

Quality control

Inventory management

Sales & revenue

Pickup & delivery coordination

Reporting

Store hygiene & compliance

Tools

POS systems

CRM software

Order management systems

Job description

Role & responsibilities

• Store Operations: Manage daily laundry and dry-cleaning operations, including order acceptance, processing coordination, and timely delivery.
• Customer Service: Handle customer queries, complaints, garment-related issues, and service requests professionally.
• Order & Billing Management: Ensure accurate order entry, billing, payment collection, and maintenance of customer records.
• Staff Management: Supervise store employees, assign duties, manage attendance, and monitor performance.
• Garment Quality Control: Check garments during intake and delivery, maintain proper tagging, and ensure quality standards are followed.
• Inventory Management: Monitor detergents, packaging materials, consumables, and other store supplies.
• Sales & Revenue: Achieve monthly sales targets, promote additional services, and encourage repeat customers.
• Pickup & Delivery Coordination: Coordinate with delivery staff to ensure timely collection and delivery of customer orders.
• Reporting: Maintain daily sales reports, order records, pending deliveries, customer complaints, and operational expenses.
• Store Hygiene & Compliance: Maintain cleanliness, safety, and adherence to company policies and standard operating procedures (SOPs).

Preferred candidate profile

• Experience: 2-5 years of experience in retail store management, laundry, dry cleaning, hospitality, or service-oriented businesses.
• Industry Preference: Candidates with prior experience in laundry services, garment care, retail outlets, or franchise operations will be preferred.
• Operational Skills: Experience in managing daily store operations, order processing, billing, inventory, and quality control.
• Customer Handling: Strong customer service skills, including complaint resolution and customer relationship management.
• Team Management: Ability to supervise store staff, manage shifts, monitor attendance, and ensure operational efficiency.
• Sales & Reporting: Ability to achieve sales targets, maintain daily reports, and monitor store performance.
• Technical Skills: Basic computer knowledge and familiarity with POS systems, CRM software, or order management systems.
• Personal Attributes: Good communication, problem-solving, leadership, and organizational skills.
• Other Requirements: Willingness to work in rotational shifts, including weekends or holidays, as per business requirements.

Preferred candidates: Those who have independently managed a retail outlet, laundry store, dry-cleaning centre, or customer-facing service business and can handle both operational responsibilities and revenue targets.