Walk-in | Service Coordinator

M/S J P Sales Corporation; Dehradun; On-site; INR 300,000 - 500,000; Full time

Job summary

M/S J P Sales Corporation in Dehradun is seeking a dedicated after-sales service professional to manage service operations, warranty handling, and claims processing. You will coordinate with customers, dealerships and internal teams to resolve complaints and ensure smooth service delivery.

Role requires excellent communication, independence, and strong organizational skills to handle multiple tasks while maintaining accurate service records and timely query resolution.

Qualifications

• 2–4 years of experience in aftermarket services or automobile industry.
• Excellent communication skills for effective interaction with customers.
• Ability to work independently with minimal supervision; strong organizational skills for managing multiple tasks simultaneously.

Responsibilities

• Manage after-sales service operations, including warranty handling and claims processing.
• Coordinate with customers, dealerships, and internal teams to resolve customer complaints and issues.
• Ensure timely resolution of technical queries from customers through phone calls, emails, or chats.
• Maintain accurate records of service activities, including work orders, inventory management, and billing.
• Provide excellent communication skills to build strong relationships with customers.

Skills

Excellent communication

Independent working

Strong organizational skills

Job description

Roles and Responsibilities

• Manage after-sales service operations, including warranty handling and claims processing.
• Coordinate with customers, dealerships, and internal teams to resolve customer complaints and issues.
• Ensure timely resolution of technical queries from customers through phone calls, emails, or chats.
• Maintain accurate records of service activities, including work orders, inventory management, and billing.
• Provide excellent communication skills to build strong relationships with customers.

Desired Candidate Profile

• 2‑4 years of experience in aftermarket services or a related field (automobile industry preferred).
• Excellent communication skills for effective interaction with customers over phone/email/chat.
• Ability to work independently with minimal supervision; strong organizational skills for managing multiple tasks simultaneously.