Service Manager / After Sales Manager

Satyam Balajee Automotive; Raipur; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Satyam Balajee Automotive in Raipur is seeking an Aftersales Manager to lead Service, Parts and Workshop operations, driving KPIs and profitability.

Responsibilities include team leadership, OEM compliance, inventory control, warranty management and customer satisfaction initiatives, with a focus on process improvement and business development.

Candidates will optimize field performance, coordinate with Sales, Service and Parts, and mentor staff to sustain exceptional retail standards.

Qualifications

• Experience in Aftersales management within automotive service & parts
• Proven ability to lead service, workshop and parts teams
• Strong understanding of OEM standards and warranty policies

Responsibilities

• Manage overall Service and Parts operations and ensure achievement of business and Aftersales KPIs.
• Drive workshop loading, productivity, revenue, profitability and customer satisfaction.
• Monitor team performance and ensure compliance with OEM standards and processes.
• Lead, coach and develop Service Advisors, Technicians, Parts team and other Aftersales staff.
• Manage recruitment, induction, training, performance reviews and succession planning.
• Ensure optimum Parts availability, inventory control and stock management.
• Oversee warranty claims and ensure compliance with OEM warranty policies.
• Handle and resolve escalated customer complaints and goodwill cases.
• Ensure adherence to OEM Customer Experience and Retailer Standards.
• Conduct regular KPI reviews and implement corrective and continuous improvement actions.
• Drive customer retention, service campaigns, lapsed customer follow-up and business development activities.
• Coordinate effectively with Sales, Service, Parts and other dealership departments
• Monitor competitor activities and identify opportunities to improve Aftersales business and profitability.
• Work closely with OEM Regional Aftersales/Technical teams to improve operational performance.

Skills

Aftersales Management

Service Operations

Parts Management

Workshop Management

CRM

Team Leadership

KPI Management

Warranty Management

Customer Complaint Handling

Inventory Management

Business Development

Customer Satisfaction

Process Improvement

OEM Standards

Job description

Key Responsibilities

• Manage overall Service and Parts operations and ensure achievement of business and Aftersales KPIs.
• Drive workshop loading, productivity, revenue, profitability and customer satisfaction.
• Monitor team performance and ensure compliance with OEM standards and processes.
• Lead, coach and develop Service Advisors, Technicians, Parts team and other Aftersales staff.
• Manage recruitment, induction, training, performance reviews and succession planning.
• Ensure optimum Parts availability, inventory control and stock management.
• Oversee warranty claims and ensure compliance with OEM warranty policies.
• Handle and resolve escalated customer complaints and goodwill cases.
• Ensure adherence to OEM Customer Experience and Retailer Standards.
• Conduct regular KPI reviews and implement corrective and continuous improvement actions.
• Drive customer retention, service campaigns, lapsed customer follow-up and business development activities.
• Coordinate effectively with Sales, Service, Parts and other dealership departments.
• Monitor competitor activities and identify opportunities to improve Aftersales business and profitability.
• Work closely with OEM Regional Aftersales/Technical teams to improve operational performance.

Key Skills

Aftersales Management | Service Operations | Parts Management | Workshop Management | Customer Relationship Management | Team Leadership | KPI Management | Warranty Management | Customer Complaint Handling | Inventory Management | Business Development | Customer Satisfaction | Process Improvement | OEM Standards