Service Advisor

Global Power Systems; Raipur; On-site; INR 200,000 - 350,000; Full time

Job summary

Global Power Systems in Raipur is seeking a customer service coordinator to manage inquiries, schedule service visits, and maintain accurate customer records. You will work with service engineers and customers to ensure smooth execution and timely updates.

You will generate quotations, track service status, handle complaints, and prepare regular reports. The role requires excellent communication, strong organization, and the ability to work in a fast-paced environment.

Qualifications

• Excellent communication and customer-handling skills.
• Strong coordination and follow-up abilities.
• Basic knowledge of MS Office (Excel, Word, Email).
• Good organizational and problem-solving skills.
• Ability to work in a fast-paced environment.
• Professional and customer-focused attitude.

Responsibilities

• Attend customer inquiries and service-related requests.
• Coordinate with service engineers and customers for service scheduling.
• Prepare and maintain service records, job cards, and customer databases.
• Follow up with customers regarding service status and feedback.
• Handle customer complaints and ensure timely resolution.
• Coordinate with internal teams for smooth execution of service activities.
• Generate service quotations and maintain related documentation.
• Ensure high levels of customer satisfaction through effective communication and support.
• Track pending service cases and provide regular updates to customers.
• Prepare daily, weekly, and monthly service reports.

Skills

Excellent communication

Coordination

MS Office proficiency

Organizational skills

Fast-paced work

Customer-focused

Tools

MS Office

Job description

Role & responsibilities

• Attend customer inquiries and service-related requests.
• Coordinate with service engineers and customers for service scheduling.
• Prepare and maintain service records, job cards, and customer databases.
• Follow up with customers regarding service status and feedback.
• Handle customer complaints and ensure timely resolution.
• Coordinate with internal teams for smooth execution of service activities.
• Generate service quotations and maintain related documentation.
• Ensure high levels of customer satisfaction through effective communication and support.
• Track pending service cases and provide regular updates to customers.
• Prepare daily, weekly, and monthly service reports.

Required Skills

• Excellent communication and customer-handling skills.
• Strong coordination and follow-up abilities.
• Basic knowledge of MS Office (Excel, Word, Email).
• Good organizational and problem-solving skills.
• Ability to work in a fast-paced environment.
• Professional and customer-focused attitude.

Preferred candidate profile

Customer-oriented and service-minded professional.

• Strong interpersonal and relationship management skills.
• Ability to handle multiple tasks efficiently.
• Positive attitude with a willingness to learn and grow.