Team Leader

Jeeves Consumer Services; Ludhiana; On-site; INR 500,000 - 800,000; Full time

Job summary

Jeeves Consumer Services in Ludhiana, Punjab, India, is seeking a capable professional to lead the after-sales team and oversee warranty handling, technical services, and customer support initiatives. You will drive service quality, resolve issues promptly, and coordinate field activities to meet customer needs.

Ideal candidates will develop strategies to improve post-sales performance and customer retention rates, ensuring high satisfaction levels across markets.

Responsibilities

• Manage a team responsible for after sales service, warranty handling, and technical services.
• Ensure excellent customer support through effective communication and issue resolution.
• Oversee market quality, customer complaints, and satisfaction processes to maintain high levels of customer satisfaction.
• Coordinate field service activities to meet customer needs efficiently.
• Develop strategies to improve post-sales performance by enhancing customer retention rates.

Job description

Roles and Responsibilities

• Manage a team responsible for after sales service, warranty handling, and technical services.
• Ensure excellent customer support through effective communication and issue resolution.
• Oversee market quality, customer complaints, and satisfaction processes to maintain high levels of customer satisfaction.
• Coordinate field service activities to meet customer needs efficiently.
• Develop strategies to improve post-sales performance by enhancing customer retention rates.