Territory Service coordinator

PERSOL; Maharashtra; On-site; INR 500,000 - 750,000; Full time

Job summary

PERSOL in India seeks a technically strong automotive professional to resolve critical issues, support dealerships, and implement SAS initiatives across networks. You will train dealership teams, audit service processes, analyze workshop data, and lead campaigns while traveling extensively to client sites.

This role requires a B.E./B.Tech in Mechanical or Automobile Engineering, up to 32 years old, and the ability to work under pressure.

Qualifications

• B.E./B.Tech in Mechanical or Automobile Engineering is required.
• Maximum age 32 years.

Responsibilities

• Resolve critical technical issues and customer complaints.
• Support dealerships in improving workshop efficiency and turnaround time.
• Implement service strategies and customer satisfaction (SAS) initiatives.
• Conduct service process audits and ensure quality compliance.
• Manage technical campaigns and vehicle recall activities.
• Train dealership teams on new products, systems, and service processes.
• Analyze workshop performance data and recommend improvement plans.

Skills

Strong technical knowledge of autos

Excellent communication

Analytical thinking

Business acumen

Willingness to travel

Education

B.E./B.Tech in Mechanical or Automobile Engineering

Job description

Role & responsibilities

• Resolve critical technical issues and customer complaints
• Support dealerships in improving workshop efficiency and turnaround time
• Implement service strategies and customer satisfaction (SAS) initiatives
• Conduct service process audits and ensure quality compliance
• Manage technical campaigns and vehicle recall activities
• Train dealership teams on new products, systems, and service processes
• Analyze workshop performance data and recommend improvement plans

Preferred candidate profile

• Strong technical knowledge of automobiles
• Excellent communication and interpersonal skills
• Analytical thinking and problem-solving ability
• Business acumen to improve dealership performance
• Willingness to travel extensively and work under pressure

Eligibility

• Qualification: B.E./B.Tech in Mechanical or Automobile Engineering only
• Maximum Age: 32 years