Technical Service Engineer – RE

Continental; Faridabad District; On-site; INR 500,000 - 750,000; Full time

Job summary

Continental India Private Limited in Haryana (Faridabad) seeks an experienced after-sales support specialist to respond to customer and dealer queries via calls and emails, adhering to SLAs and processing on-site escalations as needed.

You will act as SPOC for warranty and complaint management, coordinate with stakeholders, and ensure accurate reporting while following company guidelines.

Qualifications

• 3–5 years of experience in technical service or after-sales support.
• Experience in customer service and technical troubleshooting in OEM/service sectors.
• Strong verbal and written communication for diverse stakeholders.
• Ability to manage multiple queries while meeting SLAs.

Responsibilities

• Respond to customer and dealer queries via calls and email within SLAs.
• Provide professional support and adhere to guidelines and reporting.
• Serve as SPOC for warranty and complaint management.
• Coordinate with stakeholders for on-site escalations.

Skills

Customer service

Technical troubleshooting

Communication

SLA adherence

On-site support

Tools

Warranty systems

Job description

Job Description

Respond to and resolve customer and consumer queries through calls and email within defined Service Level Agreements (SLAs), including on-site support for escalated cases.

Maintain high stakeholder satisfaction by providing professional support while adhering to all process guidelines, policies, and reporting requirements.

Act as the single point of contact (SPOC) for dealer support related to warranty and complaint management.

Qualifications

Required Qualifications:

• Minimum 3-5 years of professional experience in technical service or after-sales support roles.
• Proven experience in customer service and technical troubleshooting within the OEM, service dealership, or related industrial sectors.
• Excellent verbal and written communication skills with the ability to explain technical concepts clearly to diverse stakeholders.
• Demonstrated ability to manage multiple customer queries simultaneously while maintaining quality and adherence to Service Level Agreements (SLAs).

Preferred Qualifications:

• Familiarity with warranty management systems and complaint resolution processes.
• Experience providing on-site technical support and conducting field diagnostics.
• Strong problem-solving skills with a customer-centric approach to issue resolution.

Company Description

Continental India Private Limited