Service Coordinator

Excel Electro Industries & Leasing; Mumbai City, Mumbai; On-site; INR 450,000 - 650,000; Full time

Job summary

Excel Electro Industries & Leasing in Mumbai is seeking a detail-oriented service coordinator to plan, schedule, and track technicians for daily operations. You will coordinate client visits, oversee spare parts logistics, and prepare quotations while liaising with accounts for payments.

The role requires strong communication, calendar management, and cross-functional collaboration to improve office processes and support technician performance reviews.

Qualifications

• Ability to analyze trends and identify deviations from standards.
• Skilled in implementing creative cross-functional solutions.
• Proficient in relevant software applications.
• Strong communication skills for explaining complex information clearly.
• Ensures compliance with company policies and business processes.
• Handles sensitive matters with professionalism and excellent customer service.
• Team-oriented with ability to give and receive constructive feedback.
• Good calendar management and scheduling skills.

Responsibilities

• Plan, schedule, and track Service Technicians for daily operations.
• Coordinate with technicians to complete client visits.
• Act as the first point of contact for clients.
• Assist with travel and logistics arrangements for technicians.
• Coordinate spare parts requirements for clients.
• Manage spare parts process from enquiry to shipment and delivery.
• Maintain in-house spare parts inventory.
• Prepare and send service quotations and proforma invoices (PI).
• Coordinate with accounts for payment follow-ups and technician advances.
• Work with Service Head to improve office processes.
• Support performance review coordination for Service Technicians.

Skills

Scheduling skills

Communication skills

Software proficiency

Customer service

Policy compliance

Team collaboration

Calendar management

Problem solving

Tools

Scheduling software

ERP software

Job description

Role & responsibilities :

• Plan, schedule, and track Service Technicians for daily operations.
• Coordinate with technicians to complete client visits.
• Act as the first point of contact for clients.
• Assist with travel and logistics arrangements for technicians.
• Coordinate spare parts requirements for clients.
• Manage spare parts process from enquiry to shipment and delivery.
• Maintain in-house spare parts inventory.
• Prepare and send service quotations and proforma invoices (PI).
• Coordinate with accounts for payment follow-ups and technician advances.
• Work with Service Head to improve office processes.
• Support performance review coordination for Service Technicians.

Preferred candidate profile

• Ability to analyze trends and identify deviations from standards.
• Skilled in implementing creative cross-functional solutions.
• Proficient in relevant software applications.
• Strong communication skills for explaining complex information clearly.
• Ensures compliance with company policies and business processes.
• Handles sensitive matters with professionalism and excellent customer service.
• Team-oriented with ability to give and receive constructive feedback.
• Good calendar management and scheduling skills.