Sales Support Coordinator

Ozone Group; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Ozone Group in India is seeking a Sales Coordination & Business Support professional to provide end-to-end coordination to Sales & Marketing teams, handling enquiries, orders, and routine office support.

The role requires excellent communication, strong follow-up, and proficiency in MS Office; you will maintain databases, MIS reports, and coordinate with internal teams and distributors.

Qualifications

• Experience in Sales Coordination, Sales Support, Customer Support, Back Office, Order Processing, MIS or similar roles.
• Excellent communication and customer-handling skills.
• Strong coordination and follow-up abilities.
• Basic to good knowledge of MS Excel, Word & PowerPoint.

Responsibilities

• Manage customer enquiries, calls, emails and routine customer requirements.
• Process and track customer orders from booking to dispatch/delivery.
• Coordinate with Sales order, distibutors partner and internal teams.
• Follow up with customers for pending payments and outstanding amounts.
• Maintain customer databases, sales trackers and MIS reports.
• Coordinate quotations, documentation, product information and print/material requirements.
• Handle routine customer issues and ensure timely escalation/resolution.
• Maintain proper records and ensure process compliance.
• Support day-to-day office coordination and business support activities.
• Ensure timely follow-up and closure of assigned tasks.

Skills

Sales Coordination

Sales Support

Customer Support

Back Office

Order Processing

MIS

Education

Graduate in any discipline

Tools

MS Excel

MS Word

PowerPoint

Job description

Sales Coordination & Business Support to provide end-to-end coordination and backend support to our Sales & Marketing teams.

About the Role

Handle Sales Coordination & Sales Support activities and support day-to-day office coordination and business support activities.

Responsibilities

• Manage customer enquiries, calls, emails and routine customer requirements.
• Process and track customer orders from booking to dispatch/delivery.
• Coordinate with Sales order, distibutors partner and internal teams.
• Follow up with customers for pending payments and outstanding amounts.
• Maintain customer databases, sales trackers and MIS reports.
• Coordinate quotations, documentation, product information and print/material requirements.
• Handle routine customer issues and ensure timely escalation/resolution.
• Maintain proper records and ensure process compliance.
• Support day-to-day office coordination and business support activities.
• Ensure timely follow-up and closure of assigned tasks.

Qualifications

Graduate in any discipline.

Required Skills

Experience in Sales Coordination, Sales Support, Customer Support, Back Office, Order Processing, MIS or similar roles.

Preferred Skills

Excellent communication and customer-handling skills.

Strong coordination and follow-up abilities.

Basic to good knowledge of MS Excel, Word & PowerPoint.