Walk-in | Sales Back Office Executive

Doshi Engineers; Pune District; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Canteen and Transportation (On fixed)

Job summary

Doshi Engineers is seeking a detail‑oriented Sales Back Office Executive to support the Sales Team with enquiries, quotations, orders and delivery coordination from the Pune facility.

The role emphasizes MIS reporting, ERP data entry, timely communication with customers and internal teams, and ensuring accurate order processing to meet production schedules.

Qualifications

• Graduate in any discipline preferred.
• Diploma / Degree in Mechanical, Production, Commerce, Business Administration or related field will be an advantage.
• Good communication skills and MS Excel knowledge.

Responsibilities

• Handle customer enquiries and quotations and maintain records.
• Process sales orders in ERP and coordinate with PPC and Production for delivery.
• Prepare daily/weekly order status reports and monitor order progress.
• Coordinate with Dispatch for timely shipment and documentation.
• Maintain MIS & reporting for sales, orders and customer follow-ups.
• Communicate professionally with customers and internal teams and escalate issues as needed.

Skills

Communication skills

Email drafting

Follow-up & coordination

MS Excel

ERP systems

Data entry accuracy

MIS reports

Attention to detail

Customer-oriented

Time management

Education

Graduate in any discipline

Diploma/ Degree in Mechanical, Production, Commerce, Business Administration or related field

Job description

Sales Back Office Executive

Job Description

To provide effective back-office and coordination support to the Sales Team by managing customer enquiries, quotations, sales orders, order processing, documentation, dispatch coordination, MIS reporting, and regular follow-up with customers and internal departments.

Key Responsibilities

• A. Customer Enquiry & Quotation Management
  • Receive and record customer enquiries through email, phone and other communication channels.
  • Prepare quotations based on customer requirements, specifications, quantities and pricing.
  • Coordinate with the Sales Team for price and commercial approvals.
  • Maintain proper records of quotations and customer enquiries.
  • Follow up on pending quotations and customer feedback.
  • Update enquiry and quotation status regularly.
• B. Sales Order Processing
  • Receive customer Purchase Orders (POs) and verify:
  • Part number / item description
  • Drawing/specification
  • Quantity
  • Price
  • Delivery schedule
  • Payment terms
  • Packaging requirements
  • Enter and process sales orders accurately in ERP/system.
  • Coordinate with PPC and Production for order planning and delivery commitments.
  • Highlight discrepancies in customer PO before order processing.
• C. Order Follow-up & Coordination
  • Prepare daily/weekly order status reports.
  • Follow up with PPC and Production regarding order progress.
  • Monitor pending and overdue orders.
  • Coordinate with Quality for inspection, testing and customer-specific requirements.
  • Coordinate with Stores and Dispatch for material readiness and shipment.
  • Keep the Sales Team updated regarding order status and delays.
• D. Customer Communication
  • Respond to customer emails professionally and promptly.
  • Share order acknowledgements, delivery schedules and dispatch details.
  • Coordinate with customers regarding delivery requirements and documentation.
  • Maintain professional relationships with customers.
  • Escalate customer complaints, urgent requirements and delivery issues to the concerned Sales Manager.
• E. Dispatch & Documentation
  • Coordinate with Dispatch for timely shipment of finished fasteners.
  • Prepare / coordinate required documents such as:
  • Delivery Challan
  • Invoice
• F. MIS & Reporting
  • Prepare and maintain:
  • Daily Sales Order Status
  • Pending Order Report
  • Customer-wise Order Status
  • Dispatch Report
  • Sales Achievement Report
  • Enquiry & Quotation Tracker
  • Order Ageing Report
  • Customer-wise Sales MIS
  • Monthly Sales Reports
  • Pending Payment / Outstanding coordination reports, wherever required

Required Skills

• Good communication skills written and verbal
• Good email drafting skills
• Strong follow-up and coordination skills
• Good knowledge of MS Excel
• Knowledge of ERP systems preferred
• Good data-entry accuracy
• Ability to prepare MIS reports
• Strong attention to detail
• Customer-oriented approach
• Ability to work under pressure and meet deadlines
• Good time-management and organizational skills

Educational Qualification

• Graduate in any discipline preferred.
• Diploma / Degree in Mechanical, Production, Commerce, Business Administration or a related field will be an advantage.

Preferred Candidate Profile

• The ideal candidate should be organized, proactive, disciplined and good at follow-ups, with the ability to manage multiple customer orders simultaneously.
• Experience in a fastener / engineering manufacturing environment and familiarity with customer drawings, specifications, ERP systems and Excel-based MIS will be preferred.

Working Relationships

• Internal: Sales, PPC, Production, Quality, Stores, Dispatch, Finance and Management.
• External: Customers

Perks and benefits

• Canteen and Transportation (On fixed destinations)

D O S H I ENGINEERS Gat 1613 | Dehu Alandi road | Patil Nagar | Chikhali | Pune, 411062 | India