Onboarding Coordinator

Indihire Consultants; Hyderabad; On-site; INR 450,000 - 750,000; Full time

Job summary

Indihire Consultants in Hyderabad is seeking an Onboarding Admin & Onboarding Coordinator for rotational shifts. The role supports HR and candidates through the onboarding process, handling pre-employment screenings, welcome emails, paperwork, and start-date coordination.

You will work with HRIS, ATS and email tools, ensure compliance with policies, and strive for timely and accurate onboarding. This position emphasizes customer service to candidates, employees, managers, and HR staff, with a

Responsibilities

• Provide excellent customer service by responding to online inquiries from HR colleagues, candidates, and internal colleagues in an effort to ensure candidates meet the planned start date.
• Initiate welcome email, job descriptions and collect signed New Hire Paperwork packets from candidates.
• Troubleshoot questions from field HR representatives while partnering with the HROC service groups regarding new hire actions related to emails, NHP and JDs.
• Utilize tools and resources to ensure candidate is flowing through system(s) and processes appropriately and timely.
• Provide ongoing communication to HRBPs and the HROC regarding candidate status.
• Research and resolve escalated cases; document actions and escalated to SMEs when appropriate.
• Serve as liaison with candidates, HR, HRIS, ITG other HROC service groups.
• Provide guidance on HR tools and HR technology systems including Microsoft Office, OC Tool, ATS, GHR, and Outlook.
• Meet service level agreements, productivity, quality, confidentiality, and employee service expectations.
• Provide excellent customer service by responding to online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer.

Job description

Looking for Onboarding Admin & Onboarding Coordinator- Rotational Shift.

The Onboarding Coordinator Analyst I, is responsible for providing customer service and support to HR colleagues and candidates through management of the candidates onboarding process. The Onboarding Coordinator will perform administrative and transactional activities in support of these functions, including but not limited to initiating pre-employment screenings as applicable, sending correspondence to candidates, following up on new hire paperwork and collecting job descriptions to ensure the planned start date is achieved. The Onboarding Coordinator will be engaged to seek ongoing performance improvement opportunities in all areas related to the successful onboarding of candidates for the assigned market, division, or line of business. The role delivers service to candidates, employees, managers and HR staff; resolves escalated issues; performs onboarding transactions; and ensures compliance with HR policies, service level agreements, and established procedures.

Role & responsibilities

• Provide excellent customer service by responding to online inquiries from HR colleagues, candidates, and internal colleagues in an effort to ensure candidates meet the planned start date.
• Initiate welcome email, job descriptions and collect signed New Hire Paperwork packets from candidates.
• Troubleshoot questions from field HR representatives while partnering with the HROC service groups regarding new hire actions related to emails, NHP and JDs.
• Utilize tools and resources to ensure candidate is flowing through system(s) and processes appropriately and timely.
• Provide ongoing communication to HRBPs and the HROC regarding candidate status.
• Research and resolve escalated cases; document actions and escalated to SMEs when appropriate.
• Serve as liaison with candidates, HR, HRIS, ITG other HROC service groups.
• Provide guidance on HR tools and HR technology systems including Microsoft Office, OC Tool, ATS, GHR, and Outlook.
• Meet service level agreements, productivity, quality, confidentiality, and employee service expectations.
• Provide excellent customer service by responding to online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems on the computer.

Preferred candidate profile

• Onboarding Coordinator Analyst I will utilize GHR, ATS, OC Tool, Case Management, Outlook Mailboxes and adhere to internal policies, confidentiality standards, and documentation requirements while handling business information and sensitive data.
• Contribute to a culture of continuous improvement, accountability, and customer-focused execution.