Global Voice customer Associate
IntouchCX
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Job summary
IntouchCX is seeking a Global Voice Customer Associate for Hyderabad. The role requires 6 months to 2 years of experience in international voice processes and excellent English communication. Night shift and graveyard shifts with rotational weekly offs are part of the schedule.
Walk-in interviews will be held at Mindspace, Hyderabad. Bring Aadhaar and resume; interview slots from 11:30 AM to 3:30 PM. HR contact: Chohana Charitha; email: charitha.kurapati@intouchcx.com.
Qualifications
- 6 Months–2 Years of experience in International Voice Process is mandatory.
- Excellent verbal English communication required.
- Experience in BPO/Call Center/Contact Center environment is preferred.
Responsibilities
- Handle inbound and outbound customer calls for global clients.
- Deliver exceptional customer service while resolving customer issues.
Skills
Job description
IntouchCX is a global customer care and technology company with over 25 years of experience delivering exceptional customer experiences. We partner with leading brands worldwide, providing customer support, technical assistance, retention solutions, and digital customer engagement services.
6 Months 2 Years of experience in International Voice Process is mandatory.
- Night Shift only
- Graveyard Shift
- Candidates must be comfortable working in rotational weekly offs.
- Handle inbound and outbound customer calls for global clients.
- Deliver exceptional customer service while resolving customer
- Excellent verbal communication skills in English.
- Strong customer service orientation and problem-solving abilities.
- Good listening, probing, and interpersonal skills.
- Experience in BPO/Call Center/Contact Center environment is preferred.
Location: B16, Mindspace, 5th Floor, Behind Inorbit Mall, Hyderabad
Interview Timing: 11:30 AM 3:30 PM
Contact Person: HR Chohana Charitha
Contact Number: 7075920832
Email : charitha.kurapati@intouchcx.com
Note: Please carry your updated resume and Aadhaar Card for the interview. Mention "HR Chohana Charitha" as the reference on your resume.
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