Mega Hiring| International Voice / Semi Process | Freshers & Exp

Sutherland; Hyderabad; On-site; INR 280,000 - 400,000; Full time

Job summary

Sutherland is hiring International Voice Process Executives in Hyderabad, Telangana. This is a work-from-office role with rotational/night shifts. Freshers and experienced candidates are welcome, with a focus on customer-facing communication.

Responsibilities include handling inbound/outbound calls to international customers, resolving concerns, documenting interactions, and maintaining quality standards. Interviews include AI screening and walk-in on 5 October 2026.

Qualifications

• Freshers and experienced candidates welcome.
• Good spoken English and communication skills.
• Strong listening and comprehension abilities.
• Willingness to work in rotational/night shifts.
• Willingness to work from office.

Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer concerns and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer interactions with patience and a positive approach.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Collaborate effectively with the customer service team.

Skills

English communication

Listening skills

Customer focus

Interpersonal skills

Job description

International Voice Process Executive

Location: Hyderabad, Telangana

Work Mode: Work from Office

Experience: Freshers & Experienced Candidates

Shift: Rotational / Night Shifts

Interview Mode: AI Interview and Walk-In Interview

About the Opportunity

We are looking for customer-focused and communication-driven professionals to join our team as International Voice Process Executives.

If you are confident in your communication skills and looking to build a rewarding career in an international voice process

Walk-In Interview Details

Position: International Voice Process Executive
Walk-In Date: 5 October 2026
Interview Time: 10:00 AM 3:00 PM
HR Interviewer: Aravind HR

Venue:Sutherland DivyaSree TechRidge Block P2, North Wing, 7th Floor
Manikonda, Hyderabad 500089

Call / WhatsApp: [phone] - ARAVIND

Key Responsibilities

• Handle inbound and outbound calls from international customers.
• Understand customer concerns and provide appropriate resolutions.
• Communicate professionally and confidently in English.
• Provide accurate information while following process guidelines.
• Handle customer interactions with patience and a positive approach.
• Maintain quality and productivity standards.
• Follow company policies and process requirements.
• Accurately document customer interactions and maintain records.
• Collaborate effectively with the customer service team.

Candidate Requirements

• Freshers and experienced candidates are welcome to apply.
• Good spoken English and communication skills.
• Strong listening and comprehension abilities.
• Customer-focused approach with good interpersonal skills.
• Ability to handle customer queries professionally.
• Good problem-solving and decision-making skills.
• Willingness to work in rotational/night shifts.
• Willingness to work from office.

Why Join Us?

• Opportunity to work with international customers.
• Strong career growth opportunities.
• Suitable for both freshers and experienced professionals.
• Professional and supportive work environment.
• Opportunity to enhance communication and customer-handling skills.
• Build valuable experience in the international customer service/BPO industry.

Important Notice:

Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity to [e-mail].