Walk-in | IT IN-Charge / IT Administrator

THE Dacca Jewellers; Uttar Dinajpur; On-site; INR 600,000 - 900,000; Full time

Job summary

The Dacca Jewellers is seeking a hands-on IT In-Charge / IT Administrator to manage and support IT infrastructure across multiple branches in Raiganj, West Bengal. You will oversee asset, systems, network, printers, CRM, ERP and website integrations while ensuring documentation and secure operations.

The role requires strong technical skills, independence in troubleshooting, and collaboration with Marketing, Sales, Accounts, HR and Operations teams to optimize technology-driven workflows.

Qualifications

• Hands-on IT professional with strong technology and problem-solving skills.
• Ability to diagnose and resolve issues independently.
• Experience across multi-branch IT environments.

Responsibilities

• IT Asset Management across branches; maintain asset register and verification.
• Manage Windows systems, updates, security patches, user access.
• Administer LAN/WAN, Wi-Fi, routers and basic network infrastructure.
• Support ERP/CRM software, website integrations and digital platforms.
• Provide IT helpdesk support and maintain documentation and SOPs.

Skills

IT Asset Management

Network Administration

Cybersecurity basics

IT Helpdesk

Tools

Windows

LAN/WAN & Wi-Fi

Tally Prime / ERP

CRM administration

Website administration

Job description

IT In-Charge / IT Administrator

Company: The Dacca Jewellers
Location: Raiganj, West Bengal
Job Type: Full-time
Experience: 25 years
Department: Information Technology

Job Summary:

The Dacca Jewellers is looking for a hands-on IT In-Charge / IT Administrator to manage and support the company's IT infrastructure, systems, network, hardware, software, digital platforms and technology-enabled operations across multiple branches.

The ideal candidate should be technically strong, responsible and capable of independently troubleshooting day-to-day IT issues while maintaining proper documentation, asset records and system controls.

This role will also work closely with the Marketing, Customer Care, Sales, Accounts, HR and Operations teams to implement and maintain technology solutions that improve the overall efficiency of the organization.

A key responsibility will be complete IT asset and systems management, along with supporting digital communication, CRM, website integrations, customer-care technology and technology-driven operational workflows.

Key Responsibilities:

1. IT Asset Management

• Manage and maintain computers, laptops, monitors, printers, scanners, UPS, routers, switches and other IT equipment.
• Assign and maintain unique asset numbers for all IT assets.
• Maintain a complete IT Asset Register with serial numbers, location, assigned employee, purchase details, warranty and condition.
• Conduct periodic physical verification of IT assets across branches.
• Manage asset allocation, transfer, repair, replacement and disposal.
• Ensure proper handover and recovery of IT assets when employees join, transfer or leave.

2. Computer & System Administration

• Install, configure and troubleshoot Windows systems, software and hardware.
• Manage system updates, drivers, antivirus and security patches.
• Configure user accounts and access permissions.
• Maintain system specifications and user allocation records.
• Ensure smooth functioning of computers and technology infrastructure across branches.

3. Network & Internet Management

• Manage LAN, Wi-Fi, routers, switches and basic network infrastructure.
• Troubleshoot internet, network and connectivity issues.
• Handle basic TCP/IP and IP configuration.
• Coordinate with Internet Service Providers and networking vendors.
• Maintain network documentation and device records.
• Support reliable connectivity across all TDJ branches.

4. Printer & Peripheral Management

• Maintain regular, thermal, barcode and label printers.
• Troubleshoot printers, scanners and other peripherals.
• Manage printer drivers and network printing.
• Track toner, cartridges, labels and other consumables.
• Coordinate repairs and AMC/service requirements.

5. ERP & Business Application Support

• Provide first-level technical support for Ornate NX, Tally Prime, CRM and other business applications.
• Coordinate with software vendors for technical issues.
• Manage user access and permissions where applicable.
• Assist different departments in resolving application-related problems.
• Identify opportunities where technology can simplify existing business processes.

6. CRM System Management

• Support implementation, configuration and day-to-day maintenance of the company's CRM system.
• Coordinate CRM integration with website, WhatsApp, SMS, calling and other customer communication channels.
• Assist in creating customer workflows, lead management processes and follow-up systems.
• Support sales and customer-care teams in using CRM effectively.
• Maintain data accuracy and proper user access.
• Coordinate with CRM/software vendors for upgrades, integrations and technical issues.

7. WhatsApp & SMS Communication Systems

• Manage and maintain technology platforms used for WhatsApp communication and SMS bursts.
• Coordinate with Marketing and Customer Care teams for campaign execution.
• Assist in setting up customer communication workflows and automated messages.
• Maintain approved templates, contact lists and campaign-related technical configurations.
• Coordinate with service providers for delivery, API and technical issues.
• Ensure appropriate access control and responsible handling of customer data.

8. Website Management & Integrations

• Coordinate the technical maintenance and development of the The Dacca Jewellers website.
• Manage website-related integrations with CRM, WhatsApp, SMS, enquiry forms, analytics and other business systems.
• Coordinate with developers, hosting providers and technology vendors.
• Monitor website functionality and report technical issues.
• Assist with domain, hosting, SSL, DNS and related technical requirements.
• Implement new website features and integrations based on business requirements.
• Ensure website enquiries and customer leads are properly routed to the appropriate teams.

9. Toll-Free Calling & Customer Care Technology

• Assist in setting up and maintaining the company's toll-free/customer-care calling system.
• Coordinate IVR, call routing, extensions and customer-care workflows.
• Maintain the technical integration between calling systems and CRM where applicable.
• Ensure customer enquiries are properly assigned and tracked.
• Coordinate with telecom/calling service providers.
• Monitor technical issues affecting customer-care operations.
• Work with the Customer Care team to improve technology-enabled enquiry and complaint handling.

10. Customer Care Workflow & System Support

• Help design and maintain technology-based workflows for:
• Customer enquiries
• Leads
• Complaints
• Follow-ups
• Store enquiries
• Campaign responses
• Customer callbacks
• Service requests
• Ensure customer information moves efficiently between Marketing Customer Care Sales Branches.
• Identify repetitive manual processes that can be automated or simplified.
• Assist management in implementing technology solutions for better customer service.

11. Marketing Technology Support

• Work closely with the Marketing team on the technical execution of digital campaigns.
• Support WhatsApp, SMS, website, CRM and digital campaign integrations.
• Assist with campaign landing pages, enquiry forms and lead-generation systems.
• Support tracking of digital leads and campaign responses.
• Coordinate with external agencies, developers and technology vendors.

12. Social Media Technology Support

• Work partly with the Marketing team in maintaining TDJ's social-media channels.
• Assist with technical administration of Facebook, Instagram, YouTube and other digital platforms.
• Manage access, permissions, business accounts and associated technology settings.
• Support integration of social-media leads with CRM and customer-care systems.
• Assist the Marketing team in resolving platform-related technical issues.

Note: This role is not primarily a Social Media Manager or Content Creator. The responsibility is focused on the technical and operational side of social-media platforms and their integration with business systems.

13. Backup & Data Management

• Implement and maintain regular data backup procedures.
• Maintain backup schedules and records.
• Periodically verify backup integrity and restoration capability.
• Assist management in maintaining appropriate cloud/offline backups for critical business data.
• Support secure handling of company and customer information.

14. Cybersecurity

• Maintain antivirus and endpoint security.
• Ensure operating systems and software receive security updates.
• Monitor unauthorized software installation.
• Maintain appropriate access-control practices.
• Assist in identifying and responding to malware, phishing and other cybersecurity incidents.
• Promote safe usage of company systems among employees.

15. CCTV & Security Infrastructure

• Provide IT/network support for CCTV systems.
• Maintain connectivity between IP cameras, NVR/DVR and network infrastructure.
• Monitor storage and network-related issues.
• Coordinate with CCTV vendors for technical maintenance.

16. Multi-Branch IT Support

• Provide remote and onsite IT support to all TDJ branches.
• Maintain branch-wise IT asset and infrastructure records.
• Coordinate branch-level IT requirements.
• Assist in setting up technology infrastructure for new branches.
• Travel to branches when required for installation, troubleshooting or system implementation.

17. IT Helpdesk

• Receive and resolve employee IT complaints.
• Maintain an IT Complaint/Ticket Register.
• Prioritize critical IT issues.
• Track pending complaints and resolution timelines.
• Identify recurring problems and recommend permanent solutions.

18. IT Procurement & Vendor Management

• Assess requirements for computers, printers, networking equipment, software and other IT assets.
• Obtain and compare vendor quotations.
• Coordinate purchases with management.
• Maintain vendor, quotation, invoice and warranty records.
• Track AMC, warranty, software subscription and license renewal dates.
• Coordinate with external developers, software providers, ISPs and technology vendors.

19. Operations & Cross-Department Technology Support

• Work closely with Accounts, HR, Marketing, Sales, Customer Care, Commercial, Operations and Branch teams.
• Understand operational problems and identify technology-based solutions.
• Assist departments in improving workflow efficiency through software and automation.
• Coordinate between different teams and technology vendors for implementation of systems.
• Ensure technology systems support the organization’s day-to-day operations smoothly.
• Assist management in implementing new technology-driven processes across branches.

20. IT Documentation & SOPs

Maintain updated records including:

• IT Asset Register
• Software License Register
• Warranty Register
• AMC Register
• Network Device Register
• Backup Register
• IT Complaint Register
• IT Vendor Register
• IT Purchase Register
• Asset Handover Register
• Asset Transfer Register
• Asset Disposal Register
• System Access Register
• Website & Domain Information
• CRM/System Documentation
• IT SOPs

21. Management Reporting

Prepare periodic reports covering:

• Branch-wise IT assets
• New IT purchases
• Damaged/missing assets
• Repairs and pending repairs
• IT complaints
• Software/license renewals
• AMC/warranty status
• Backup status
• Website/system issues
• CRM performance/issues
• Customer-care technology issues
• IT expenditure
• Technology requirements
• Branch-wise IT infrastructure status

Required Technical Skills

• Computer hardware troubleshooting
• Windows administration and troubleshooting
• LAN/WAN and Wi-Fi
• TCP/IP fundamentals
• Router and switch configuration
• Printer and peripheral troubleshooting
• Basic server knowledge
• Data backup and recovery
• Antivirus and endpoint security
• CCTV/NVR/DVR basics
• Microsoft Office
• Tally Prime / ERP support
• CRM software administration
• Website administration and basic web technologies
• Domain, hosting, DNS and SSL basics
• WhatsApp Business/API platform knowledge
• SMS gateway/bulk SMS systems
• Basic calling/IVR/toll-free system knowledge
• Software and API integration concepts
• Basic SQL knowledge will be an advantage
• IT asset management and documentation
• Vendor coordination

Candidate Profile

We are looking for a hands-on IT professional with strong technology and problem-solving skills.

The candidate should be able to independently diagnose and resolve issues such as:

• Computer not connecting to the network
• Printer not printing
• Internet/Wi-Fi failure
• Windows/software issues
• Hardware failures
• User access problems
• Backup issues
• Network/CCTV connectivity issues
• CRM technical issues
• Website/integration problems
• WhatsApp/SMS campaign technical issues
• Customer-care calling/IVR technical issues

The candidate should also have the ability to understand business requirements and convert them into practical technology solutions.

For example:

Marketing needs to send a campaign candidate coordinates the WhatsApp/SMS platform and ensures the campaign system works.

Website receives a customer enquiry candidate ensures the enquiry reaches the CRM/customer-care/sales workflow.

Customer calls the toll-free number candidate ensures the call reaches the correct team and the enquiry can be tracked.

A branch has a recurring IT problem candidate identifies the root cause rather than repeatedly providing temporary fixes.

Experience

25 years of experience in one or more of the following:

• IT Administration
• System Administration
• IT Support
• Network Administration
• Hardware & Networking
• CRM/IT Systems
• Digital Technology Operations
• Business Application Support

Experience in a multi-branch retail, jewellery, hospitality, banking, finance or other customer-facing organization will be an advantage.

Key Performance Indicators (KPIs)

The candidate will be evaluated on:

1. 100% IT asset tagging and documentation

2. Accuracy of branch-wise IT records

3. Timely resolution of IT complaints

4. Network and system uptime

5. Backup compliance

6. Timely renewal of licenses, AMC and warranties

7. Stability of CRM and business applications

8. Reliability of website and system integrations

9. Successful execution of WhatsApp/SMS technology workflows

10. Reliability of customer-care/toll-free technology

11. Reduction of recurring IT problems

12. Successful implementation of technology-based operational improvements

13. Proper IT procurement and vendor management

14. Cybersecurity compliance

15. Successful IT setup and technology support for new branches