IT

Gangar Eyenation; Mumbai City; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Gangar Opticians Pvt. Ltd. (Gangar Eyenation) is seeking a seasoned IT leader to own the end-to-end IT function across the head office in Mumbai and multiple stores.

The role combines strategic IT planning with hands-on ownership of infrastructure, cloud, ERP (Microsoft Dynamics 365), retail systems, connectivity, cybersecurity, user support, procurement, and vendor management. The ideal candidate will Deloitte strong communication, governance, and risk management skills, with experience in

Responsibilities

• Owns end-to-end IT function for a multi-location retail business.
• Manage infrastructure, cloud, ERP, retail systems, connectivity, cybersecurity, and user support.
• Vendor management, procurement, budgeting, and project leadership.

Job description

Role & responsibilities

JOB DESCRIPTION

Company Name - Gangar Opticians Pvt. Ltd. (Gangar Eyenation)

Position Title - IT (System Support)

Department - Information Technology

Location - Mumbai, India (Head Office, with multi-store oversight)

Reports To - Senior Management

Role Summary :

Owns the end-to-end IT function for a Multi-Location Retail Business, ensuring Technology remains secure, available, and scalable. The role combines strategic IT planning with hands-on operational ownership across Infrastructure, Cloud, ERP, Retail systems, Connectivity, Cybersecurity, User support, Procurement, and Vendor Management.

Key Responsibilities :

IT Strategy & Leadership

• Develop and execute the IT roadmap in line with business growth and retail expansion.
• Lead day-to-day IT operations and ensure timely resolution of business-critical incidents.
• Manage and mentor IT personnel, service providers, and technology partners.
• Prepare technology budgets, procurement proposals, and lifecycle/replacement plans.
• Maintain appropriate IT governance, compliance, and risk management.

Infrastructure & Cloud

• Own server, storage, virtualization, backup, and core infrastructure operations across Head Office and stores.
• Administer cloud infrastructure and services, including Microsoft Azure.
• Ensure monitoring, backup, restore, and disaster-recovery readiness.

ERP (Microsoft Dynamics 365 F&O / NAV) Optional

• Administer and support Dynamics 365 F&O as the core enterprise application, including licensing, security roles, and access.
• Coordinate with Microsoft/implementation partners on incidents, integrations, and environment issues.
• Support legacy/related ERP environments such as Dynamics NAV hosted on Azure/Citrix.

Retail IT & Store Technology

• Support POS/Retail applications, Store connectivity, and Store hardware.
• Coordinate New-Store IT readiness, technology rollouts, and store openings/relocations.
• Coordinate Store-specific requirements with vendors.

Network, Connectivity & Security

• Manage enterprise connectivity VPN, MPLS, and static links between Head Office and stores.
• Administer firewall and network security infrastructure (Fortinet, Sophos).
• Manage endpoint protection and antivirus controls, including Sophos Intercept X.
• Maintain secure remote access and appropriate network segmentation/access controls.
• Monitor security incidents, vulnerabilities, and access risks, and coordinate patching and remediation.

Microsoft 365, Identity & Physical Security

• Administer Microsoft 365, email security (SPF/DKIM/DMARC), and collaboration services.
• Manage user provisioning, access, mailbox issues, and collaboration-service support.
• Coordinate biometric access‑control, HRMS technology, and AI-enabled CCTV/surveillance systems.

Vendor & Procurement Management

• Evaluate and recommend hardware, software, cloud, and security solutions.
• Manage IT vendors and AMC/service providers, and support commercial negotiations.
• Obtain and compare quotations and validate technical specifications.
• Track renewals, warranties, support contracts, licences, and technology subscriptions.
• Ensure procurement decisions balance reliability, security, scalability, supportability, and cost.

Expected Knowledge / Exposure :

Cloud - Microsoft Azure; Cloud-hosted business applications; capacity, access, monitoring and support coordination

Microsoft Ecosystem - Microsoft 365, Exchange/Email, identity/access concepts, security and collaboration services

Networking - LAN/WAN, VPN, MPLS, static connectivity, routing/switching fundamentals, troubleshooting

Cybersecurity - Firewalls, Endpoint protection, Access control, email security, vulnerability/patch management and security governance

Security Platforms - Fortinet and/or Sophos Firewall/Security technologies; Sophos endpoint security exposure

Retail Technology - POS/store systems, Store IT readiness, Peripherals, Retail connectivity and multi-location support

Infrastructure - Servers, storage, backup, virtualization, data-centre operations and disaster recovery

Physical Security / HR Tech - AI CCTV, Biometric systems, Access control and HRMS technology coordination

Telephony - EPABX, PRI and Telecom service management

IT Management - Vendor management, procurement, budgeting, renewals, project management, documentation and team leadership

Preferred candidate profile

• Must be a Graduate with working experience into managing IT Function
• Fresher - B. Tech / BE in Computer Science can also apply.
• Must possess strong communication skills both written and oral
• Ability to explain technical issues in business terms
• Candidate from MUMBAI need only apply