IT Administrator

Vliv; India; On-site; INR 700,000 - 1,200,000; Full time

Job summary

Venturesathi in India is seeking a proactive IT Administrator to manage and support our IT infrastructure spanning technology, BPO, back-office, analytics, and accounting operations.

You will handle hardware, networking, cloud environments (AWS/Azure), security, and end-user support to ensure uninterrupted operations in a fast-paced, multi-process environment.

Join a growing team and contribute to IT governance, vendor coordination, and deployment of scalable solutions across departments.

Qualifications

• Bachelor's degree in Computer Science, IT, Information Systems or related field.
• 2–5 years of IT Administration, System Administration, Network Administration, IT Infrastructure or IT Support experience.
• Strong knowledge of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, routers, switches, firewalls, Wi‑Fi).
• Hands-on experience with Windows operating systems, hardware troubleshooting, and end-user support.
• Working knowledge of AWS and/or Microsoft Azure.
• Understanding of IT security, access management, endpoint security, data protection, and backup systems.
• Experience supporting IT infrastructure in a BPO/ITES or multi-user environment preferred.

Responsibilities

• Design, configure, implement, maintain, and monitor IT and network infrastructure.
• Manage routers, switches, firewalls, LAN/WAN, Wi‑Fi, VPNs, and related networking equipment.
• Provide end‑to‑end IT support to BPO, back-office, and operations teams.
• Install, configure, upgrade, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Assist in cloud environments, server administration, and security configurations.
• Maintain IT documentation and coordinate with vendors for connectivity and equipment.

Skills

Networking concepts

Windows administration

Cloud platforms

IT security

End-user support

Hardware diagnostics

Vendor coordination

Education

Bachelor's degree in Computer Science/Information Technology

Tools

Windows Server

DNS/DHCP

VPN

AWS/Azure

Networking hardware (routers/switches)

Job description

We are looking for a proactive and technically strong IT Administrator to manage and support our IT infrastructure across our technology, BPO, back-office, analytics, accounting, and business operations. The ideal candidate will have hands‑on expertise in hardware, networking, system administration, cloud technologies, cybersecurity, and end‑user support, with the ability to ensure uninterrupted IT support in a fast‑paced, multi‑process environment.

1. IT Infrastructure & Network Administration

• Design, configure, implement, maintain, and monitor the organization's IT and network infrastructure.
• Manage routers, switches, firewalls, LAN/WAN, Wi‑Fi, VPNs, and related networking equipment.
• Monitor network and server performance and proactively identify potential issues.
• Troubleshoot network connectivity, system, hardware, and infrastructure‑related problems.
• Ensure maximum uptime and availability of critical IT infrastructure.
• Maintain network documentation, configurations, system details, and infrastructure records.
• Coordinate with Internet Service Providers and external IT vendors for connectivity and infrastructure‑related issues.
• Plan and support IT infrastructure requirements for new teams, processes, and office expansions.

2. BPO & Operations IT Support

• Provide end‑to‑end IT support to BPO, customer service, back‑office, and operations teams.
• Ensure smooth functioning of BPO workstations, desktops, laptops, headsets, printers, scanners, and other operational equipment.
• Support and troubleshoot CRM, dialer/telephony systems, call‑recording systems, productivity applications, and process‑specific software.
• Monitor internet connectivity, network performance, and system availability across BPO operations.
• Resolve technical issues that may impact agent productivity, customer service operations, or client deliverables.
• Work closely with Operations and Team Leaders to identify recurring technical issues and implement preventive solutions.
• Support IT requirements during new process launches, batch hiring, workforce ramp‑ups, and office expansions.
• Ensure timely IT readiness for new employees joining BPO and other business processes.

3. Hardware & Asset Management

• Install, configure, upgrade, maintain, and troubleshoot desktops, laptops, printers, scanners, networking devices, and other IT equipment.
• Diagnose hardware and software failures and coordinate repairs or replacements.
• Maintain an updated inventory of all IT assets.
• Manage allocation, movement, recovery, and handover of IT assets.
• Ensure proper IT asset availability for new joiners and replacement requirements.
• Coordinate with vendors for procurement, repair, warranty, and maintenance of IT equipment.
• Maintain proper documentation of IT assets, warranties, licenses, and service records.
• Assist in the implementation, administration, and optimization of cloud environments such as AWS and Microsoft Azure.
• Manage cloud‑based applications, storage, services, permissions, and basic infrastructure configurations.
• Monitor cloud resources, performance, availability, and utilization.
• Support server administration, maintenance, updates, and performance monitoring.
• Assist in virtualization and cloud migration initiatives where required.
• Ensure appropriate access controls and security configurations across cloud platforms.

5. IT Security & Access Management

• Implement and maintain IT security policies, protocols, and best practices.
• Monitor systems for potential security threats, vulnerabilities, and unauthorized access.
• Create, modify, and deactivate employee user accounts and system access.
• Manage application permissions based on employee roles and responsibilities.
• Support endpoint security, antivirus, firewall, password, and device security requirements.
• Ensure appropriate protection of company data and IT resources.
• Conduct regular checks to identify unauthorized software, devices, or access.
• Support security awareness and compliance initiatives across the organization.

6. User & Technical Support

• Provide timely technical support to employees across all departments and processes.
• Diagnose and resolve hardware, software, network, application, and access‑related issues.
• Assist employees with system configuration, application installation, connectivity, and IT‑related queries.
• Maintain an efficient IT helpdesk/ticketing or issue‑tracking process.
• Prioritize and resolve critical IT issues that may impact business operations.
• Maintain records of reported issues, resolutions, recurring problems, and preventive actions.

7. Business Application & Software Support

• Assist teams with the implementation, configuration, and maintenance of accounting, financial, analytical, MIS, CRM, HRMS, reporting, and business applications.
• Install and configure required software and application updates.
• Coordinate with software vendors and service providers for technical issues.
• Support users in resolving application‑related problems.
• Ensure required software licenses and access permissions are properly maintained.
• Identify opportunities to automate and improve technology‑driven business processes.

8. HRMS, Attendance & Employee Technology Support

• Support the administration and technical functioning of HRMS, attendance, leave, workforce management, and access‑control systems.
• Create and manage system access for new employees and deactivate access during employee exits.
• Ensure IT readiness for employee onboarding, internal transfers, and process movements.
• Coordinate with HR to resolve employee‑related system and access issues.
• Support integration and troubleshooting of attendance devices, access systems, and employee technology platforms.

9. Backup, Data Recovery & Business Continuity

• Implement and maintain appropriate data backup and recovery procedures.
• Monitor scheduled backups and troubleshoot backup failures.
• Develop and maintain data retrieval and recovery procedures.
• Support disaster recovery and business continuity initiatives.
• Ensure critical business data and IT documentation are appropriately backed up and securely maintained.
• Regularly review backup and recovery processes to minimize potential data loss and downtime.

10. IT Monitoring & Preventive Maintenance

• Regularly monitor systems, networks, servers, devices, and critical applications.
• Conduct preventive maintenance to reduce system failures and downtime.
• Identify recurring technical problems and implement long‑term solutions.
• Maintain system logs and technical documentation.
• Track and report significant IT incidents, downtime, and resolution status.
• Ensure critical infrastructure remains operational during peak business hours.
• Coordinate with Internet Service Providers, hardware vendors, software providers, cloud service providers, and other IT partners.
• Manage service requests, maintenance schedules, repairs, and technical escalations.
• Evaluate technical requirements and provide recommendations for IT procurement.
• Assist management in comparing IT solutions based on functionality, security, scalability, and cost.
• Maintain records of vendor contracts, warranties, licenses, and service agreements.

12. IT Documentation & Process Improvement

• Maintain comprehensive documentation of IT systems, processes, configurations, assets, and troubleshooting procedures.
• Create and maintain IT SOPs, checklists, troubleshooting guides, and user documentation.
• Develop efficient user feedback and IT issue‑reporting mechanisms.
• Identify opportunities to automate repetitive IT tasks and improve operational efficiency.
• Recommend technology upgrades and infrastructure improvements based on business requirements.
• Stay updated with emerging technologies, cybersecurity practices, cloud solutions, and IT administration best practices.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.
• 2–5 years of relevant experience in IT Administration, System Administration, Network Administration, IT Infrastructure, or IT Support.
• Strong knowledge of networking concepts, TCP/IP, DNS, DHCP, LAN/WAN, routers, switches, firewalls, and Wi‑Fi infrastructure.
• Hands‑on experience in Windows operating systems, hardware troubleshooting, system administration, and end‑user support.
• Working knowledge of AWS and/or Microsoft Azure.
• Understanding of IT security, access management, endpoint security, data protection, and backup systems.
• Experience supporting IT infrastructure in a BPO, ITES, corporate, or multi‑user environment will be preferred.
• Knowledge of CRM, dialer/telephony, HRMS, accounting, MIS, or business applications will be an advantage.
• Strong analytical and problem‑solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaborate with cross‑functional teams.
• Strong ownership, attention to detail, and a proactive approach to troubleshooting.

Good to Have

• CCNA / CompTIA Network+ / CompTIA Security+
• Knowledge of virtualization technologies.
• Knowledge of cybersecurity tools and practices.
• Experience with IT helpdesk/ticketing systems.
• Basic scripting or automation knowledge.
• Experience managing IT infrastructure for a growing BPO/ITES organization.

Why Join Venturesathi?

At Venturesathi, IT is not just a support function—it is an important part of our business operations, automation, security, and growth.

As an IT Administrator, you will have the opportunity to:

• Manage real‑world IT infrastructure in a growing organization.
• Work across BPO, technology, analytics, accounting, and back‑office operations.
• Gain exposure to networking, cloud, cybersecurity, hardware, and business applications.
• Contribute to technology‑driven process improvements and automation.
• Work closely with multiple departments and technology partners.
• Build and scale reliable IT infrastructure as the organization grows.
• Develop your career across IT Infrastructure, Networking, Cloud, Systems Administration, and IT Operations.