Senior Systems Support Executive

Zohorecruit; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Alpha Plus Technologies is seeking a Sr. SSE to manage IT infrastructure and information security posture, ensuring 95%+ uptime and ISO 27001:2022 alignment. The role requires hands-on expertise in hardware, network, cloud, and security, with governance ownership and cross-functional collaboration.

You will document configurations, manage audits, and lead ISMS awareness across staff. APT emphasizes ownership, prompt incident handling, and continuous improvement.

Qualifications

• Minimum 3+ years of hands-on experience in Systems, Hardware, Network, and Information Security Management.
• In-depth knowledge of Windows Server environments (2012–2022) and DNS/AD/GP.
• Good understanding of ISO 27001:2022 (ISMS) implementation, auditing, and documentation.

Responsibilities

• Own and maintain IT infrastructure and ISMS posture across the organization.
• Document configurations, procedures, and troubleshooting steps with up-to-date KB and diagrams.
• Coordinate with external auditors and certification bodies during ISMS audits.

Skills

IT Infra

Security

ISO 27001

VAPT

AWS

Azure

SQL/Oracle

Windows Server

Education

B.Sc./B.E./B.Tech./BCA

Technical Graduate

Tools

Cloud Platforms (AWS/Azure/GCP)

VAPT Tools

Network Switches/Firewall

Job description

Founded in 1992, as the brainchild of an ex-banker, Alpha Plus Technologies is a creator of generic, knowledge-oriented, powerful, affordable and secure technology with strong values and ownership of a family-led business and the dynamism and aura of a new-age entrepreneur.

We make innovative and simple software solutions interfacing with all employees in the enterprise in areas of Knowledge & Information Management, Compliance Automation, Task Delegation & Tracking, in addition to Board & Committee Meetings Management.

WE DESIGN. WE DEVELOP. WE DELIVER. WE SERVICE. Our clients find us as a sincere bunch of people who know what they say and deliver as promised! Our passion reflects in everything we do and our desire to produce good work for our customer runs deep within. APT is like a second home to people who work here. We Share. We Help. We Grow and yes, we have a lot of fun times too!

Job Description

Role Overview

The Sr. SSE is responsible for IT Infrastructure Management (ensuring >95% uptime of all hardware,network, cloud, and software systems) and Information Security Posture & Standards Management(serving as APT's designated ISMS custodian in alignment with ISO 27001:2022). The role relevantexperience and demands a balance of deep technical expertise, security governance ownership, andcross-functional collaboration.

1. IT Infrastructure Management

• Troubleshoot minor and major hardware breakdowns and ensure >95% uptime byproviding immediate rectification support — self or through external vendors for repair /replacement.
  
• Manage (installation, configuration, and support) all network devices, cloud servers,physical servers, software licenses, software databases, security solutions (anti-virus, etc.),and other business software / subscriptions on various computers, Cloud Systems (AWS),and laptops with >95% uptime, including Data Backup and Production Backup.
  
• Install, configure, and monitor system hardware, software, and networks on a routine basisto ensure optimal performance and application of security patch updates.
  
• Monitor system performance, capacity, and availability — proactively identify and resolveperformance bottlenecks; prepare setup for VAPT (Vulnerability Assessment and PenetrationTesting).
  
• Evaluate and procure hardware servers, computers, laptops, peripheral devices, securityautomation tools / gadgets, etc. on behalf of the company with due approval on cost.
  
• Evaluate and procure software solutions, licenses, domains from registrars, and subscriptionson behalf of the company.
  
• Extend support for on-site email installation and remote email server management /rectification.
  
• Management and maintenance of Data Backup and Restoration checks for on premise andcloud systems as per defined policy / process.
  
• Management of company's data and voice communication systems in liaison with AMCPartner / UPS / Cables.
  
• Manage physical positioning and inventory of computers, laptops, peripherals, and software— maintain an accurate and up-to-date Asset Inventory at all times.
  
• Timely submissions of internal reports, Subscription Renewal tracking and timely submissionof CSP Evaluation with required details to the Reporting Head.
  
• Update all relevant trackers on a daily basis; raise CRF requests; perform Incident Reportingand timely escalation to the Reporting Head.
  

2. Information Security Posture & Standards Management

• Own and maintain APT's Information Security posture across the organization in accordancewith ISO 27001:2022 (ISMS) standards — as the designated custodian within APT.
  
• Document system configurations, procedures, and troubleshooting steps — ensuring accurateand up-to-date documentation including Knowledge Base (KB), Trackers, Asset Inventory,and all components of the Network Diagram, as per the ISO process.
  
• Remediate OS and other security vulnerabilities on a proactive basis; apply security patchesand updates within defined TATs; maintain a Vulnerability Register.
  
• Implement and enforce APT's Information Security Policy across all staff — covering datahandling, access controls, acceptable use, and password management.
  
• Formulate and maintain IT Audit Checklists; undertake periodic technical audit checks ofhardware, software, and network infrastructure; report findings to Reporting Head.
  
• Sensitize company staff on cyber threats, vulnerabilities, and best security practices for datamanagement — conduct ISMS Awareness / InfoSec Awareness sessions for all staff includingnew joinees and freshers.
  
• Coordinate with external IT auditors, ISO consultants, and certification bodies during ISMSaudits, surveillance audits, and renewal audits — compile and submit required evidence,records, and documentation.
  
• Maintain and update the Risk Register, Business Continuity Plan (BCP), and DisasterRecovery (DR) documentation as per ISO 27001 requirements.
  
• Ensure access control management — provisioning, modification, and de-provisioning ofsystem access for all employees, including joiners, transfers, and leavers — within definedTATs.
  
• Monitor and report on key Information Security metrics / KPIs to the Reporting Head on aperiodic basis.
  

3. Team Support & Knowledge Management

• Provide training and documented Knowledge Base (KB) to junior team members and newjoiners — covering IT Infra processes, ISMS sessions, and systems orientation.
  
• Advice the Reporting Head on best management practices for internal systems infrastructureand information security posture.
  
• Provide weekend / extended support in cases of critical infrastructure incidents or securityevents.
  
• Carry out multitasking and prioritization of tasks effectively to meet deadlines — or asdirected by the Reporting Head.
  

Requirements

Qualification / Skill-sets

• B.Sc. / B.Sc. (IT) / B.E. / B.Tech. / BCA / Computer Diploma / Technical Graduate or equivalentqualification.
  
• Minimum 3+ years of hands-on experience in Systems, Hardware, Network, and InformationSecurity Management.
  
• In-depth knowledge of installing, configuring, and maintaining various hardware and networkdevices — network switches, access points, routers, firewalls, printers, scanners, etc. is a prerequisite.
  
• In-depth knowledge of installing and maintaining various OS and SQL / Oracle databases is apre-requisite.
  
• In-depth knowledge of Windows Server environments (2012–2022), DNS, Active Directory,Domain Control, IIS, and Group Policy is a pre-requisite.
  
• Working knowledge of cloud platforms (AWS / Azure / GCP) — cloud server management,cloud backup, and cloud security configurations.
  
• Sound knowledge and practical experience of ISO 27001:2022 (ISMS) — implementation, internalauditing, and documentation is a strong requirement.
  
• Hands-on experience with VAPT tools and vulnerability management is an added advantage.
  
• Sound skills of hardware / software troubleshooting and root-cause diagnosis.
  
• Excellent analytical ability and on-the-spot thinking — ability to work effectively under pressureand resolve incidents within TATs.
  
• Basic computer skills, including professional email writing are a must.
  
• Sound communication, inter-personal, and documentation skills.
  

Added Advantage Qualification / Skill-sets

• ITIL Management Certification is a strong added advantage.
  
• Advanced knowledge of network communication, VLAN management, and network securityarchitecture.
  
• Advanced knowledge of Server Management — Physical, Virtual (Hyper-V / VMware), CloudServer Management, and Email Server Management.
  
• Prior experience of managing IT infrastructure for 75–100 computers / laptops along withnetwork devices simultaneously.
  
• Experience in coordinating BCP / DR drills and preparing DR runbooks.
  
• Familiarity with SIEM tools, endpoint security platforms, and DLP solutions.