Walk-in | It Help Desk Coordinator - 4D

Computer Enterprises; Chennai District; On-site; INR 250,000 - 380,000; Full time

Job summary

Computer Enterprises in Chennai is seeking a Help Desk Coordinator to provide technical support and resolve issues, escalating when needed. You will troubleshoot, document solutions, and maintain service quality across touchpoints.

The role involves handling calls, emails, and walk-ins, researching root causes, and contributing to incident management and service improvements. Strong MS Office skills are essential.

Qualifications

• Proficient in MS Office (Word, Excel, PowerPoint).
• Experience with Pivot Tables.
• Experience with VLOOKUP.

Responsibilities

• Answer all requests received through phone, emails, walk-ins, etc., ensuring proper service delivery per organizational standards.
• Assess and analyze the problem, study its impact, and advise on necessary supportive functions.
• Identify problem areas, gather information, and diagnose the root cause of the issue.
• Recommend adjustments to meet end-user requirements and assist in problem management.
• Maintain documentation and contribute to improving operational procedures.
• Handle client calls and vendor management.
• Asset Handling.

Skills

MS Office

Pivot Table

VLOOKUP

MS Excel

Job description

The help desk coordinator is responsible for providing support and assistance to the client by troubleshooting the technical issues and providing the appropriate resolutions for the same. He/she researches the basic cause of the problem and makes sure that it does not reoccur frequently. He/she escalates the problem to the next level if he/she is unable to resolve it at his/her level. To get a better idea, listed below are a few of the key responsibilities that need to be handled by a help desk coordinator in information technology:

- To answer all the requests received through phone, emails, walk ins, etc., and to ensure that there is proper delivery of the services as per the rules and regulations of the organization as well as by abiding to its quality standards.

- To assess and analyze the problem, to study its impact and to advise on the proper supportive functions that are necessary.

- To recognize the problem areas, to gather the relevant information, and to conduct thorough research to diagnose the source or the root cause of the issue.

- To recommend adjustments to meet the end users requirements and assist in determining, maintaining, analyzing, identifying and monitoring the issues related to problem management.

- To keep a track record of all the relevant documentation and to make sure effective contribution is made to improvise the operational procedures.

- To Handle client calls & Vendor management.

- Asset Handling.

Knowledge, Skills and Abilities Required

• MS Office Knowledge (Word, Excel & PowerPoint).
• Pivot Tabel (Experienec)
• Hlool Up (Experienec)
• Vlook up (Experienec)
• MS Excel.