Help desk Co-Ordinator

KS Smart Solutions; Lucknow; On-site; INR 250,000 - 360,000; Full time

Job summary

UPDESCO in Uttar Pradesh (Lucknow region) seeks a Help Desk Coordinator to oversee day-to-day help desk operations, coordinate with OEMs for timely resolutions, and maintain detailed logs while delivering high-quality customer service.

The ideal candidate has 1–3 years of experience in a help desk or customer support role, a Diploma or Degree in ECE/IT/CS, strong organizational and communication skills, and proficiency with help desk software; fluency in English and Hindi is essential.

Qualifications

• Diploma or Degree in ECE, IT, CS or related field.
• 1–3 years of experience in a help desk or customer support role.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in help desk software and tools.

Responsibilities

• Manage the day-to-day operations of the help desk.
• Coordinate with OEMs to ensure timely resolution of technical issues.
• Maintain detailed logs of support activities.
• Provide excellent customer service support.
• Identify patterns and recommend improvements to help desk processes.
• Prepare regular reports on help desk activities and performance.
• Provide training and guidance to help desk staff.
• Ensure compliance with company and legal standards.

Skills

Help Desk Management

Customer Service

Technical Troubleshooting

IT Coordination

Log Maintenance

Process Improvement

Report Generation

English/Hindi Communication

Education

ECE/IT/CS Degree or Diploma

Tools

Help Desk Software

Job description

Help Desk CoordinatorJob Description:

The Help Desk Coordinator in UPDESCO oversees Help Desk Operations, ensuring efficient and effective resolution of Technical Issues. The role requires excellent organizational, communication, and multitasking skills to deliver high-quality Customer Service and Support.

Role & responsibilities

• Manage the day-to-day operations of the help desk.
• Coordinate with OEMs to ensure timely resolution of technical issues.
• Maintain detailed logs of support activities.
• Provide excellent customer service support.
• Identify patterns and recommend improvements to help desk processes.
• Prepare regular reports on help desk activities and performance.
• Provide training and guidance to help desk staff.
• Ensure compliance with company and legal standards.

Preferred candidate profile

Qualifications:

• Diploma or Degree in ECE, IT, Computer Science, or a related field.
• 1 to 3 years of experience in a help desk or customer support role.
• Strong organizational and multitasking abilities.
• Exceptional communication and interpersonal skills.
• Proficiency in help desk software and tools.

Skills:

• Help Desk Management
• Customer Service
• Basic Technical Troubleshooting
• IT Coordination
• Log Maintenance
• Process Improvement
• Report Generation
• Good Communication in English and Hindi.