Helpdesk Coordinator

Value Point Systems Pvt Ltd; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Value Point Systems Pvt Ltd in Bangalore is seeking an IT Helpdesk/Support professional to assist clients with technical issues and provide on-site, phone, and remote support. You will diagnose software, peripherals, and hardware problems, run diagnostic tools, and guide customers through basic problem-solving steps.

The role includes installing and upgrading hardware and software, creating training materials, and ensuring timely ticket closures for optimal customer satisfaction.

Responsibilities

• Respond to client support queries.
• Provide support in person, over the phone, or via remote access.
• Diagnose issues with computer software, peripherals, and hardware.
• Run software diagnostic tools and physically inspect hardware systems.
• Talk clients through basic problem-solving processes.
• Provide basic computer training.
• Install and upgrade hardware and software systems.
• Write training manuals.
• Follow up with clients.
• Complete support tickets.

Job description

Responsibilities

• Responding to client support queries.
• Providing support in person, over the phone, or via remote access.
• Diagnosing issues with computer software, peripherals, and hardware.
• Running software diagnostic tools and physically inspecting hardware systems.
• Talking to clients through basic problem‑solving processes.
• Providing basic computer training.
• Installing and upgrading hardware and software systems.
• Writing training manuals.
• Following up with clients.
• Completing support tickets.

Location: Bangalore - VPS, Bangalore, Karnataka, India