Walk-in | Helpdesk Support Engineer

Fourth Dimension Technologies; Chennai District; On-site; INR 250,000 - 400,000; Full time

Job summary

Fourth Dimension Technologies in Chennai is seeking a Help Desk Coordinator to provide IT support, troubleshoot issues, and deliver timely resolutions to clients.

The role involves analyzing problems, escalating when needed, documenting steps, and coordinating with vendors while ensuring asset handling and quality standards.

Qualifications

• Experience providing IT help desk support and troubleshooting.
• Ability to escalate unresolved issues to higher levels.
• Knowledge of MS Office applications (Word, Excel, PowerPoint) and basic IT concepts.

Responsibilities

• Answer requests via phone, email, walk-ins to ensure service delivery per org rules and quality standards.
• Assess and analyze the problem, study its impact, and advise on necessary support functions.
• Identify root causes through research to diagnose issues and prevent recurrence.
• Recommend adjustments to meet end-user requirements and monitor issues related to problem management.
• Maintain documentation and contribute to improving operational procedures.
• Handle client calls and vendor management.
• Asset handling and management.

Skills

MS Office

Pivot Table

Hlookup

Vlookup

MS Excel

Job description

Role & responsibilities

The help desk coordinator is responsible for providing support and assistance to the client by troubleshooting the technical issues and providing the appropriate resolutions for the same. He/she researches the basic cause of the problem and makes sure that it does not reoccur frequently. He/she escalates the problem to the next level if he/she is unable to resolve it at his/her level. To get a better idea, listed below are a few of the key responsibilities that need to be handled by a help desk coordinator in information technology:

• To answer all the requests received through phone, emails, walk ins, etc., and to ensure that there is proper delivery of the services as per the rules and regulations of the organization as well as by abiding to its quality standards.
• To assess and analyze the problem, to study its impact and to advise on the proper supportive functions that are necessary.
• To recognize the problem areas, to gather the relevant information, and to conduct thorough research to diagnose the source or the root cause of the issue.
• To recommend adjustments to meet the end users requirements and assist in determining, maintaining, analyzing, identifying and monitoring the issues related to problem management.
• To keep a track record of all the relevant documentation and to make sure effective contribution is made to improvise the operational procedures.
• To Handle client calls & Vendor management.
• Asset Handling.

Knowledge, Skills and Abilities Required

• MS Office Knowledge (Word, Excel & PowerPoint).
• Pivot Tabel
• HlookUp
• Vlookup
• MS Excel.