Service Desk Coordinator

Precision Group; Chennai District; On-site; INR 280,000 - 420,000; Full time

Job summary

The Precision Group is seeking a Service Desk Coordinator in Chennai to be the first point of contact for IT users. You will log tickets, coordinate with IT engineers, and ensure timely updates and resolutions.

Freshers with strong Hindi communication and coordination skills are welcome. A Bachelor's degree or diploma is required, and you will work with the IT Service Desk / IT Operations team to maintain high user satisfaction.

Qualifications

• Bachelor's degree or diploma in any specialization.
• Freshers with strong Hindi communication and coordination skills may be considered.

Responsibilities

• Receive user requests via phone, email, chat, or ticketing tool.
• Log and update tickets accurately.
• Understand user requirements and assign tickets to the appropriate IT engineer/team.
• Coordinate and follow up with IT engineers for timely resolution.
• Keep users informed about ticket status and progress.
• Monitor open and pending tickets and ensure timely closure.
• Confirm resolution with users before closing tickets.
• Escalate delayed tickets to the concerned team/manager.
• Maintain ticket documentation and updates.
• Ensure good customer service and user satisfaction.

Skills

Hindi communication

Coordination skills

Education

Bachelor's degree or diploma

Job description

Job Description: Service Desk Coordinator

Position: Service Desk Coordinator

Department: IT Service Desk / IT Operations

Job Summary

The Service Desk Associate will be the first point of contact for users for IT-related requests. The role involves logging tickets, coordinating with IT engineers, following up on issues, updating users, and ensuring tickets are resolved and closed on time.

Education: Bachelor's degree or diploma in any specialization.

Experience: Freshers with strong HINDI communication and coordination skills may also be considered.

Key Responsibilities

• Receive user requests through phone, email, chat, or service desk tool.
• Log and update tickets accurately.
• Understand the users requirement and assign the ticket to the appropriate IT engineer/team.
• Coordinate and follow up with IT engineers for timely resolution.
• Keep users informed about the status of their requests.
• Monitor open and pending tickets and ensure timely closure.
• Confirm resolution with the user before closing tickets.
• Escalate delayed or overdue tickets to the concerned team/manager.
• Maintain proper ticket documentation and updates.
• Ensure good customer service and user satisfaction.