Walk-in | International Voice Process UK Shift | Freshers & Experienced

Firstsource; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Benefits offered by this job

Two-Way Cab Facility

Unlimited Performance-Based Incentives

Freshers to start international BPO

Professional training and development

Growth opportunities based on perf

Supportive work environment

Job summary

Firstsource Solutions Limited in Bengaluru invites applications for International Voice Support Executive for UK shift. We seek enthusiastic candidates with fluent English and customer-service passion.

Roles include handling UK customer calls, upselling, resolving queries, and maintaining records. Both freshers and experienced professionals may apply; two-way cab is provided and incentives drive performance.

Qualifications

• Fluent English communication is mandatory.
• Candidates with 10th, 12th, Diploma or Graduates can apply.
• Freshers and experienced candidates are eligible.
• Basic computer knowledge is required.
• Strong listening, communication and problem-solving skills.
• Willingness to work in UK rotational shifts and weekly offs.
• Comfort with upselling and cross-selling and meeting targets.

Responsibilities

• Handle inbound and outbound calls from UK customers.
• Resolve queries and provide excellent customer support.
• Communicate fluently in English.
• Identify needs and recommend products or services.
• Upsell and cross-sell to customers.
• Identify sales opportunities and achieve targets.
• Explain product features, benefits, offers and services.
• Resolve complaints and maintain positive experiences.
• Maintain customer records and update call details.
• Meet targets for satisfaction, quality and sales.
• Follow company policies and quality standards.

Skills

Fluent English

Basic computer knowledge

Customer service

Education

10th Pass

12th Pass

Diploma

Graduate

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Job Description: International Voice Process UK Shift

Job Title: International Voice Support Executive

Process: UK International Voice Process

Experience: Freshers and Experienced

Candidates Qualification: 10th Pass / 12th Pass / Any Graduate

Shift: UK Rotational Shifts

Weekly Offs: Rotational

Cab Facility: Two-Way Cab Provided

Incentives: Unlimited Performance-Based Incentives

Job Summary

We are hiring enthusiastic and customer-focused candidates for our International Voice Support UK Process. Candidates with fluent English communication skills and a passion for customer service are

Roles and Responsibilities

• Handle inbound and outbound calls from UK-based customers.
  
• Provide excellent customer support by understanding and resolving customer queries.
  
• Communicate fluently and professionally in English.
  
• Understand customer needs and recommend suitable products or services.
  
• Perform upselling and cross-selling to existing and potential customers.
  
• Identify sales opportunities during customer interactions and achieve sales targets.
  
• Explain product features, benefits, offers, and services clearly.
  
• Resolve customer complaints and ensure a positive customer experience.
  
• Maintain customer records and update call details accurately in the system.
  
• Achieve assigned targets for customer satisfaction, call quality, and sales performance.
  
• Follow company policies, process guidelines, and quality standards.
  

Eligibility Criteria

• Fluent English communication skills are mandatory.
  
• 10th Pass, 12th Pass, Diploma holders, and Graduates can apply.
  
• Freshers and experienced candidates are eligible.
  
• Basic computer knowledge is required.
  
• Good listening, communication, and problem-solving skills.
  
• Willingness to work in UK rotational shifts and rotational weekly offs.
  
• Candidates should be comfortable with upselling, cross-selling, and target-based performance.
  

Benefits and Perks

• Two-way cab facility.
  
• Unlimited performance-based incentives.
  
• Opportunity for freshers to start a career in international BPO.
  
• Professional training and development.
  
• Growth opportunities based on performance.
  
• Supportive work environment.
  

Who Can Apply?

Candidates looking for opportunities in international voice processes, customer support, international BPO, telesales, or customer service are welcome to apply, provided they have strong English communication skills.

• Excellent communication and interpersonal skills
• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.