Walk-in | International Voice Process Executive- Experienced

IntouchCX; Hyderabad; On-site; INR 240,000 - 420,000; Full time

Job summary

IntouchCX in Hyderabad, Telangana, is seeking Customer Service Representatives to deliver exceptional support via inbound and outbound voice calls, addressing inquiries, resolving issues, and ensuring a positive customer experience.

The role requires excellent verbal communication, strong problem-solving, and a customer-first approach in a fast-paced environment. Training and professional development are provided to help you succeed.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Strong active listening and problem-solving abilities.
• Customer-focused attitude with commitment to service excellence.
• Ability to handle difficult conversations calmly.
• Attention to detail and accurate documentation.
• Ability to multitask in a fast-paced environment.
• Willingness to work flexible shifts, including weekends.
• Basic computer knowledge and system navigation.

Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to inquiries and resolve issues promptly while maintaining satisfaction.
• Communicate information related to products, services, policies, and processes.
• Build customer trust through empathy, active listening, and verbal communication.
• Investigate concerns and provide resolutions within service standards.
• Handle complaints, escalations, and critical situations professionally.
• Maintain accurate records of interactions in internal systems.
• Follow call-handling procedures and quality guidelines.
• Ensure compliance with policies and regulatory requirements.
• Meet performance metrics: satisfaction, call quality, productivity, and resolution targets.

Skills

Verbal communication

Active listening

Customer focus

Problem-solving

Documentation accuracy

Multitasking

Flexibility with shifts

Empathy

Job description

We are looking for customer-focused and detail-oriented Customer Service Representatives to join our operations team. In this role, you will provide exceptional customer support through inbound and outbound voice calls, addressing customer inquiries, resolving issues, and ensuring a positive customer experience.

The ideal candidate should have excellent verbal communication skills, strong problem-solving abilities, and a customer-first approach. The candidate must be comfortable handling customer interactions in a fast-paced environment while maintaining professionalism, empathy, and high service quality

Role & responsibilities:-

• Handle inbound and outbound customer calls professionally and efficiently.
• Respond to customer inquiries and resolve issues promptly while maintaining high customer satisfaction.
• Clearly communicate information related to products, services, policies, and processes.
• Build customer trust through empathy, active listening, and effective verbal communication.
• Investigate customer concerns and provide appropriate resolutions within defined service standards.
• Handle customer complaints, escalations, and critical situations with patience and professionalism.
• Maintain accurate records of customer interactions, concerns, and resolutions in internal systems.
• Follow call-handling procedures, quality guidelines, and customer service standards.
• Ensure compliance with company policies, processes, and regulatory requirements.
• Meet defined performance metrics, including customer satisfaction, call quality, productivity, and resolution targets.

Preferred candidate profile:-

• Excellent verbal communication and interpersonal skills.
• Strong active listening and problem-solving abilities.
• Customer-focused attitude with a commitment to delivering excellent service.
• Ability to handle difficult conversations and customer escalations calmly.
• Good attention to detail and accurate documentation skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Willingness to work flexible shifts, including weekends and rotational shifts, if required.
• Basic computer knowledge and the ability to navigate customer service tools and systems.

• Note: IntouchCX does not charge fees for recruitment, interviews, training, or onboarding. We will never ask for payment, or request financial or banking information during the recruitment process. We communicate only through official IntouchCX channels. If you receive a suspicious job offer or posting from anyone claiming to represent IntouchCX or be an IntouchCX employee, please report it immediately through our official website for review and verification.