Walk-in | Immediate Joiner-International Voice Support-Only Experience Candidate

IntouchCX; Hyderabad; Sur place; INR 180 000 - 240 000; Plein temps

Résumé du poste

IntouchCX is hiring on-site Customer Service Representatives for English voice support in Hyderabad. You will handle customer inquiries via phone, diagnose issues, and deliver a high-quality service experience. The role emphasizes empathy, clear communication, and timely resolution.

Candidates should have strong verbal and written English skills, the ability to work in a fast-paced environment, and be flexible for shifts including weekends and holidays. A basic background check is required.

Qualifications

• High school diploma or equivalent required.
• At least six months customer service experience or equivalent.
• Post secondary degree is a plus.

Responsabilités

• Interact with customers via call to resolve issues end-to-end.
• Engage customers to ensure satisfaction and smooth resolution.
• Build rapport quickly while diagnosing and resolving issues.
• Provide white glove service and an overall excellent customer experience.
• Manage customer expectations regarding estimated response times.

Connaissances

Verbal communication

Written communication

Emotional intelligence

Active listening

Multitasking

Problem solving

Time management

Phone system operation

PC literacy

Customer service experience

Formation

High school diploma or equivalent

Post secondary degree (plus)

Description du poste

Customer Service (Voice ) -Work From Site - English - Full-time About IntouchCX

IntouchCX is shaping the future of customer experience by partnering with iconic brands to create meaningfulconnections across voice, chat, email, and social media. Fueled by cutting-edge technology and a team thatsall-in on making brands thrive, were setting the bar in quality-driven support.

About the Job

We are currently hiring Customer Service Representatives

(English Voice) As a Customer Service Representative (English), You Will:

• Having daily interactions with the customer to handle issues from end to end via call
• Going the extra mile to engage customers in solving issues and ensuring satisfaction
• Quickly and effectively building rapport with customers while diagnosing and resolving issues
• Providing white glove service and having the ability to provide an overall excellent customer experience
• Managing customer expectations regarding estimated response times

As a Customer Service Representative (English), You Have:

• Above average verbal and written communication skills - ability to speak accurately, using proper grammar, and good enunciation
• Ability to show high emotional intelligence by remaining calm under pressure while solving the customers concerns
• Ability to listen attentively and to use information provided by clients to tailor responses and actions to meet the clients specific needs
• Ability to learn new skills and quickly absorb and interpret new information, products, and features from the perspective of the customer
• Ability to work in a fast-paced, hectic, changing environment
• Ability to organize and follow-up multiple tasks/details with accuracy and timeliness
• Ability to operate a phone system and personal computer
• Ability to adhere to all organizational policies and procedures
• Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays
• Ability to perform basic mathematical functions
• Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds.

Requirements:

• Must successfully pass a background check
• High school diploma or equivalent required
• Post secondary degree is a plus
• Must have at least six months customer service experience or equivalent