Walk-in | International Customer Service Representative

Anya Systems; Hyderabad; On-site; INR 300,000 - 460,000; Full time

Benefits offered by this job

Two-way cab within 15 km

Job summary

Anya Systems is seeking a International Semi-Voice Process position in Hyderabad (Uppal & Manikonda) to provide customer and driver support across voice, email, and live chat channels. The role handles payments, fare issues, account status, and app navigation while delivering empathetic service and maintaining thorough records.

Freshers are welcome, and candidates with at least 6 months of relevant experience are eligible for consideration.

Qualifications

• Graduation is mandatory.
• Freshers are eligible.
• Experienced candidates must have a minimum of 6 months of relevant experience.

Responsibilities

• Provide customer and driver support through multiple channels, including voice calls, email, and live chat.
• Investigate and resolve issues related to payments, fares, account status, app navigation, and other service-related concerns.
• Deliver prompt, professional, and empathetic customer service to improve rider and driver satisfaction.
• Maintain accurate documentation of customer interactions, issue resolutions, and follow-up actions in the company's database.
• Ensure adherence to company policies, quality standards, and service-level agreements (SLAs).

Education

Graduation

Job description

Urgetnt Openings for - International Semi-Voice Process ()

Process

International Customer support associate

Location

Uppal&Manikonda

Compensation

• Freshers: 3.0 LPA
• Experienced (Minimum 6 months): 3.5LPA
• Experienced (Minimum 12 months): 4.6LPA

Eligibility

• Graduation is mandatory.
• Freshers are eligible.
• Experienced candidates must have a minimum of 6 months of relevant experience.

Shift Details

• Rotational shifts.
• Two-way cab facility provided for employees residing within a 15 km radius.

Key Responsibilities

• Provide customer and driver support through multiple channels, including voice calls, email, and live chat.
• Investigate and resolve issues related to payments, fares, account status, app navigation, and other service-related concerns.
• Deliver prompt, professional, and empathetic customer service to improve rider and driver satisfaction.
• Maintain accurate documentation of customer interactions, issue resolutions, and follow-up actions in the company's database.
• Ensure adherence to company policies, quality standards, and service-level agreements (SLAs).

Interview Process

1. HR Round
2. Assessment
3. Operations Round

Documents Required

• Updated Resume
• Aadhaar Card (Photocopy)
• Vaccination Certificate (Photocopy)