Walk-in | Hiring For International Voice Process

Bandhan Technologies Private Limited; Bengaluru; On-site; INR 320,000 - 460,000; Full time

Benefits offered by this job

Fixed weekend off

Two-way transport

Night shift allowance

Training provided

Job summary

Bandhan Technologies Private Limited in Whitefield, Bangalore, is seeking a Customer Support Agent for international voice support. Freshers or up to 3 years experience with Spanish or neutral English, handling inbound/outbound calls, and CRM data updates.

The role requires night shifts aligned to US time zones and a focus on quality, productivity, and customer satisfaction with training provided on joining.

Qualifications

• Spanish voice fluency and English proficiency required.
• Freshers or 6 months to 3 years in international voice support.
• US night shifts (EST) will be worked.
• Excellent verbal and written communication skills.
• Basic computer and CRM knowledge required.

Responsibilities

• Handle inbound and outbound customer calls
• Understand and resolve customer queries
• Mostly outbound customer calling
• Update customer details in CRM
• Follow process guidelines and quality standards
• Meet productivity, quality and customer satisfaction targets

Skills

Spanish language

English proficiency

Verbal communication

Written communication

CRM knowledge

Customer service

Education

12th Pass

Graduate

Tools

CRM software

Job description

Customer Support Agent International Voice

Location: Whitefield, Bangalore
Experience: Freshers / 6 Months to 3 Years
Qualification: 12th Pass / Graduate
Employment: Full-Time

Openings: 10

Requirements:

• Spanish Voice: 4 positions Fluent Spanish + good English
• Neutral English Voice: 6 positions - Fluent English with neutral accent
• International voice process experience preferred
• Excellent verbal and written communication
• Basic computer and CRM knowledge
• US night shifts (EST)
• Good customer handling and problem-solving skills

Key Responsibilities:

• Handle inbound and outbound customer calls
• Understand and resolve customer queries
• Mostly outbound customer calling
• Update customer details in CRM
• Follow process guidelines and quality standards
• Meet productivity, quality and customer satisfaction targets

Benefits:

• Fixed Saturday & Sunday off
• Company-provided transport - Two way
• Night shift allowance
• Process/product training provided

Interview Process: HR Screening Language Assessment Operations/Client Round Offer & Onboarding