International Voice Process Executive

Anya Systems; Hyderabad; On-site; INR 300,000 - 450,000; Full time

Benefits offered by this job

Two-way cab within 15 km

Job summary

Anya Systems in Hyderabad invites applications for the International Semi-Voice Process role at Uppal. Freshers are eligible, and candidates with at least 6 months of experience are welcome. Compensation ranges from 3.0 to 4.5 LPA, with rotational shifts and cab facility within 15 km.

You will handle customer and driver support via voice, email, and live chat; resolve payments, fares, account status, and app navigation; provide empathetic service and maintain records to meet SLAs.

Qualifications

• Graduation not mandatory.
• Freshers are eligible.
• Experienced candidates must have a minimum of 6 months of relevant experience.

Responsibilities

• Provide customer and driver support through multiple channels, including voice calls, email, and live chat.
• Investigate and resolve issues related to payments, fares, account status, app navigation, and other service-related concerns.
• Deliver prompt, professional, and empathetic customer service to improve rider and driver satisfaction.
• Maintain accurate documentation of customer interactions, issue resolutions, and follow-up actions in the company's database.
• Ensure adherence to company policies, quality standards, and service-level agreements (SLAs).

Job description

Job Description International Semi-Voice Process ()

Process: International Semi-Voice Process

Location

• Uppal

Compensation

• Freshers: 3.0 LPA
• Experienced (Minimum 6 months): 3.5LPA
• Experienced (Minimum 12 months): 4.5LPA

Eligibility

• Graduation not mandatory.
• Freshers are eligible.
• Experienced candidates must have a minimum of 6 months of relevant experience.

Shift Details

• Rotational shifts.
• Two-way cab facility provided for employees residing within a 15 km radius.

Key Responsibilities

• Provide customer and driver support through multiple channels, including voice calls, email, and live chat.
• Investigate and resolve issues related to payments, fares, account status, app navigation, and other service-related concerns.
• Deliver prompt, professional, and empathetic customer service to improve rider and driver satisfaction.
• Maintain accurate documentation of customer interactions, issue resolutions, and follow-up actions in the company's database.
• Ensure adherence to company policies, quality standards, and service-level agreements (SLAs).

Interview Process

1. HR Round
2. Assessment
3. Operations Round

Documents Required

• Updated Resume
• Aadhaar Card (Photocopy)
• Vaccination Certificate (Photocopy)

Contact Details

• HR Recruiter Moses
• Phone/WhatsApp: [phone]
• Email: [e-mail]