Walk-in | International Customer service Associate

Firstsource; Bengaluru; On-site; INR 260,000 - 480,000; Full time

Job summary

Firstsource Solutions Limited, a RP-Sanjiv Goenka Group company, is a global leader providing business process solutions across Healthcare, BFSI, Communications, and more. We are hiring for an international voice process role in Bengaluru to handle customer calls professionally and provide effective solutions.

Freshers can apply; prior international voice/customer service experience is a plus. Expect rotational/night shifts, weekend work, and opportunities for training and career development

Qualifications

• Excellent spoken English and communication skills required.
• Good listening, comprehension, and problem-solving abilities.
• Ability to work with customers from different countries and cultures.
• Basic computer knowledge and familiarity with CRM/ticketing systems.
• Willingness to work rotational/night shifts, weekends and holidays.

Responsibilities

• Handle customer calls professionally in an international voice process.
• Understand customer concerns and provide appropriate solutions.
• Maintain polite, clear, and professional communication.
• Resolve customer issues within defined timelines and service standards.
• Accurately document customer interactions in CRM/ticketing systems.

Skills

Spoken English

Communication

Customer service

Typing

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Key Responsibilities

• Handle customer calls professionally in an international voice process.
• Understand customer concerns and provide appropriate solutions.
• Maintain a polite, clear, and professional communication style.
• Resolve customer issues within defined timelines and service standards.
• Follow company policies, call-handling procedures, and quality guidelines.
• Accurately document customer interactions in CRM/ticketing systems.
• Escalate complex or unresolved issues to the appropriate team.
• Meet performance targets such as AHT, CSAT, quality scores, and first-call resolution.
• Maintain confidentiality of customer and company information.
• Work effectively with team members and support business requirements.

Requirements

• Excellent spoken English and communication skills.
• Good listening, comprehension, and problem-solving abilities.
• Comfortable communicating with customers from different countries and cultures.
• Basic computer knowledge and familiarity with CRM/ticketing systems.
• Ability to work in rotational shifts, night shifts, weekends, and holidays, depending on business requirements.
• Freshers can apply; previous international voice/customer service experience is an advantage.

Preferred Skills

• Strong customer-handling skills.
• Neutral/clear English accent.
• Ability to remain calm and professional with difficult customers.
• Good typing and multitasking skills.
• Willingness to learn and adapt to new processes.

Salary & Benefits

• Competitive salary based on experience and interview performance.
• Shift allowances/incentives as applicable.
• Training and career-development opportunities.
• Performance-based incentives.
• Employee benefits as per company policy.

Ideal Candidate:

A confident, customer-oriented individual with strong English communication skills who enjoys interacting with international customers and solving problems.

• B.E ,B.Tech,B.Sc,Post-Graduation Freshers are not eligible
• Please bring the original physical copy of any of your identification documents for verification.
• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.