Walk-in | Customer Service Associate

Firstsource; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Firstsource Solutions Limited is seeking a Customer Service Associate to handle inbound and outbound calls for international customers. The role emphasizes delivering accurate information, resolving queries, and maintaining high service standards in a fast-paced environment.

Freshers and experienced candidates are welcome. Rotational shifts and week-offs are part of the schedule, with opportunities for career growth and structured training.

Qualifications

• Qualification: 10th/12th pass and above.
• Freshers or experienced candidates can apply.
• Excellent verbal communication and interpersonal skills.
• Good listening and problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Willingness to work in rotational shifts and rotational week-offs.

Responsibilities

• Handle inbound and/or outbound calls for international customers.
• Provide accurate information and resolve customer queries professionally.
• Maintain high standards of customer service and ensure customer satisfaction.
• Understand customer requirements and provide appropriate solutions.
• Document customer interactions and update the required systems.
• Meet defined quality, productivity, and customer service targets.
• Follow company policies, processes, and compliance guidelines.

Skills

Excellent English communication

Customer handling skills

Active listening

Basic computer knowledge

Education

10th/12th pass

Job description

Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries.

Job Responsibilities

• Handle inbound and/or outbound customer calls for international customers.
• Provide accurate information and resolve customer queries professionally.
• Maintain high standards of customer service and ensure customer satisfaction.
• Understand customer requirements and provide appropriate solutions.
• Document customer interactions and update the required systems.
• Meet defined quality, productivity, and customer service targets.
• Follow company policies, processes, and compliance guidelines.

Eligibility

• Qualification: 10th / 12th pass and above.
• Experience: Freshers and experienced candidates can apply.
• Excellent verbal communication and interpersonal skills.
• Good listening and problem‑solving abilities.
• Comfortable working in a fast‑paced environment.
• Willingness to work in rotational shifts and rotational week‑offs.

Shift & Work Schedule

• Rotational Shifts
• Rotational Week-Offs
• Candidates should be flexible to work across different shift timings based on business requirements.

Key Skills

• Excellent English communication.
• Customer handling skills.
• Good comprehension and active listening.
• Basic computer knowledge.

Why Join Us?

• Opportunity to work with international customers.
• Career growth opportunities.
• Structured training and development.
• Performance-based growth opportunities.