Walk-in | Associate Customer Support

Tech Mahindra; Mumbai; On-site; INR 250,000 - 400,000; Full time

Job summary

Tech Mahindra is seeking a customer service professional in Mumbai to handle customer inquiries by phone and provide accurate information on products and policies. You will log interactions in the CRM, escalate complex issues, and follow up to ensure timely resolutions while upholding confidentiality and quality standards.

The ideal candidate is a graduate with 6 months of customer service experience and excellent communication skills, with all documents ready for processing.

Qualifications

• Graduate in any discipline.
• 6 months experience in customer service, customer support, or related field.
• Excellent communication skills.
• All documents required.

Responsibilities

• Handle customer inquiries via phone.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and issues promptly while maintaining a professional attitude.
• Log and track customer interactions in the CRM or support system.
• Escalate complex issues to the appropriate departments for resolution.
• Follow up with customers to ensure timely resolution and satisfaction.
• Maintain high levels of customer service and quality standards.
• Identify customer needs and recommend appropriate solutions.
• Maintain confidentiality and adhere to company policies and compliance requirements.

Skills

Excellent communication skills

Customer service experience

Education

Graduate in any discipline

Job description

Role & responsibilities

• Handle customer inquiries via phone.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer complaints and issues promptly while maintaining a professional attitude.
• Log and track customer interactions in the CRM or support system.
• Escalate complex issues to the appropriate departments for resolution.
• Follow up with customers to ensure timely resolution and satisfaction.
• Maintain high levels of customer service and quality standards.
• Identify customer needs and recommend appropriate solutions.
• Maintain confidentiality and adhere to company policies and compliance requirements.

Preferred candidate profile

• Graduate in any discipline.
• 6 Months experience in customer service, customer support, or a related field.
• Excellent communication skills
• All documents required