Walk-In II(Sat) 12th Sept II Technical Support

TELUS Digital; Dadri; On-site; INR 320,000 - 499,000; Full time

Benefits offered by this job

Salary 3.2 LPA to 4.99 LPA

Medicare Facilities

Cab facilities

Medical Insurance

Life Insurance

Job summary

TELUS Digital in Noida is seeking a customer-facing International Technical Support specialist. The role involves diagnosing ISP/ WiFi issues, guiding customers through router/modem configurations, and providing timely status updates to restore service.

Freshers are eligible; experienced candidates should have strong communication skills and the ability to work in a 24x7 environment. Graduation is not mandatory for experienced applicants, with rotational shifts and week offs.

Qualifications

• 1-5 years of experience in International Technical Support (International Telecom Voice).
• Freshers are eligible for the role.
• Excellent communication skills.
• Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues.
• Should be comfortable working in 24x7 Working Environment.
• Graduation not required for experienced candidates.
• Rotational shifts & Rotational week offs.
• Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible.

Responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting
• Walks customers through common phone hardware and software configurations to maximize service functionality
• Provides solutions and resolution resources for customer repair problems
• Interfaces with customers over the phone providing status updates and ensuring service has been restored
• Escalates appropriate technical issues to upper-level technical support when needed

Skills

Excellent communication

ISP/Internet/WiFi issues

Router & modem connectivity

Education

Graduation not required

Job description

Date Of Interview: Saturday & Sunday 12th & 13thSeptember

Time: 12.00 PM to 4.00PM

Venue: TELUS Digital, Tower 6, UG Floor, Candor TechSpace, Sector 135, Noida

Work Location: Noida

Role & responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service
• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting
• Walks customers through common phone hardware and software configurations to maximize service functionality
• Provides solutions and resolution resources for customer repair problems
• Interfaces with customers over the phone providing status updates and ensuring service has been restored
• Escalates appropriate technical issues to upper-level technical support when needed

Preferred candidate profile

• 1-5 years of experience in International Technical Support (International Telecom Voice) .
• Freshers are eligible for the role.
• Excellent communication skills
• Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues
• Should be comfortable working in 24*7 Working Environment
• Graduation not required for experienced candidates
• Rotational shifts & Rotational week offs
• Exclusions: Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible.

Perks and benefits

• Salary Range- 3.2 LPA Upto 4.99 LPA.
• Medicare Facilities
• Both side cab facilities.
• Medical Insurance
• Life Insurance