International Technical support -Walkin Intreview

NLB Services; Bengaluru; On-site; INR 513,000 - 627,000; Full time

Benefits offered by this job

One-side cab

Night shift

Bonus potential

Work from office

10 hours shifts

Job summary

NLB Services in Bengaluru is seeking a Service Desk Senior Associate to support users via phone, chat, and email, resolving hardware, software, networks, and peripherals issues. The role requires troubleshooting, strong communication, and IT knowledge; on-site work is expected with 10-hour shifts.

Initial salary cap noted as 5.7 LPA fixed, with immediate joiner required. The position emphasizes customer service and ITSM documentation, with potential for bonus and night shifts.

Qualifications

• University education or technical degree or Microsoft certifications.
• Experience with Hybrid (Office and Remote) IT support is an advantage.
• Fluency in English and strong communication skills.
• Ability to analyze and solve problems using troubleshooting skills.

Responsibilities

• Manages customer interactions & records reported issues in the ITSM
• Identifies issues, apply fixes and investigate root causes using internal instructions.
• Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
• Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
• Liaises between customers and departments to ensure timely resolution of on-line system problems

Skills

Technical degree

Microsoft certifications

Microsoft OS

Microsoft Office

Hybrid IT support

Troubleshooting

English fluency

Customer service

Education

University degree

Technical degree

Microsoft certifications

Job description

Role Overview

The Service Desk SeniorAssociate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities

• Manages customer interactions & records reported issues in the ITSM
• Identifies issues, apply fixes and investigate root causes using internal instructions.
• Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
• Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
• Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Key Skills

• Ideally University education, preferably technical degree, or Microsoft certifications
• Awareness of Microsoft Operating Systems local and Hybrid (Office and Remote) administration and Microsoft Office family applications
• Experience of providing Hybrid (Office and Remote) IT support is an advantage
• Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
• Excellent communication and customer service skills
• Fluency in English language

Flexibility to work shifts if required"

• 24*7 Shift
• One side Cab
• only 30% hike will get +Bonus +Night Shift
• Work from Office
• 10 hours Shifts

Max Salary 5.7 LPA fixed

Only Immediate Joiner